Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Fedenko

Las Cruces

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Representative

MCI Opportunities
02.2025 - Current
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Handled various accounting transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Assisted customers with banking needs and inquiries.
  • Calculated fees due, interest and change for customer transactions.
  • Processed applications for new accounts.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Received loan and utility payments, sending funds to correct destinations.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Kitchen Staff Member

Firehouse Subs
04.2024 - 09.2024
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Pharmacy Customer Service Representative

Walgreens
01.2023 - 02.2024
  • Counted and labeled prescriptions with correct item and quantity.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Explained medication use and side effects under pharmacist direction.
  • Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Maintained accurate records of drug inventory and orders for pharmacy customers.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Kitchen Staff Member

Collegetown Bagels
08.2022 - 12.2022
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Plated and presented food following chef requirements.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.
  • Stocked and rotated food items according to expiration dates.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Monitored food temperature, discarding items not stored correctly.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Staff Member

Panera Bread
11.2021 - 07.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Developed and maintained positive relationships with customers to enhance service.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cleaned and organized kitchen, dining and service areas.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Utilized POS system to receive and process food and beverage orders.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Adjusted food preparation methods in accordance with customer requests.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

No Degree - Culinary

Tompkins Cortland Community College
Dryden, NY
05-2024

High School Diploma -

Spencer-Van Etten
Spencer
06-2021

Skills

  • Sales closing
  • Complaint resolution
  • Call logging
  • Account updating
  • Call control skills
  • Interpersonal skills
  • Inbound phone call management
  • Providing customer support
  • Verbal and written communication
  • Documentation and reporting
  • Sales expertise
  • Professional phone voice
  • Customer service
  • Analytical
  • Communicating with clients
  • Problem-solving skills
  • Data entry
  • Account management
  • Performance monitoring
  • Resolving issues
  • Technical support
  • Logging call information
  • Technical troubleshooting
  • Product knowledge
  • Product upselling
  • Payment processing
  • Answering questions
  • Quality control
  • Training experience

Timeline

Call Center Representative

MCI Opportunities
02.2025 - Current

Kitchen Staff Member

Firehouse Subs
04.2024 - 09.2024

Pharmacy Customer Service Representative

Walgreens
01.2023 - 02.2024

Kitchen Staff Member

Collegetown Bagels
08.2022 - 12.2022

Staff Member

Panera Bread
11.2021 - 07.2022

No Degree - Culinary

Tompkins Cortland Community College

High School Diploma -

Spencer-Van Etten

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