VALERIE FERGUSON

• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Scheduled appointments with specialists on behalf of clients.
• Verified insurance benefits and eligibility for procedures before referring clients.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Obtained prior authorization for referred adult and pediatric spatiality clinics or testing sites.
• Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and sharing best practices for efficient referral management.
• Entered authorization data using healthcare information technology company website to obtain authorizations for referrals efficiency across the department.
• Built professional relationships with service providers.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

• Overseeing and managing practice with 8 employees, 2 physicians, and 2 mid-levels.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Reconciled account files and produced monthly reports.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Improved patient satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Completed bi-weekly payroll for 8 employees.

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• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Improved clinical workflow with introduction of electronic health records system.
• Facilitated patient education on treatment plans and medications, improving understanding and compliance.
• Completed EKGs and other tests based on patient presentation in office.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.