Valerie Fields
Store Manager
Marietta,GA
Summary
Versatile professional Manager exceptional verbal and written communication skills, strong work ethic. Proven ability to thrive in fast paced, demanding work environments that present diverse challenges. Excellent customer service skills Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
Savannah, GA
07.2021 - Current
- Responsible for retail store operations, making decisions impacting store associates, merchandise quality and presentation, provide customer service at the highest level.
- Observe and ensure compliance with company guidelines, polices standard practices, security, safety and food safety standards.
- Responsible for hiring, training and developing associates ensure company is in compliance with federal, state and local laws regarding health, safety and alcohol license.
- Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures.
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
- Increase sales through excellent customer service and minimize shrink through proper utilization of standard practices.
Sales Associate - Part Time
Family Dollar / Dollar Tree
Savannah, GA
04.2022 - 11.2022
- Handle all sales transactions while operating assigned cash register and maintain security of all cash.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
FC Associate 1
Amazon
Atlanta, GA
11.2020 - 07.2021
- Utilized various software applications to manage daily operations.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Trouble shoot damage or mislabel packages.
- Retrieved packages from conveyor and place onto designate ares.
- Used handheld to scan and sort packages to pallets at fast and accurate pace.
Assistant Store Manager
Kroger Stores
Atlanta, GA
06.2012 - 02.2020
- Responsible for assisting with the overall day to day operations of the store all in facets to achieve sales and profit objectives
- Assisted the store Manager in leading teams in the planning, implementation, and execution of merchandising and operating initiatives
- Work with department leaders and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
- Achieved weekly and annual sales, wages, and profit budgets and targeted goals of shrinkage and safety
- Facilitated daily huddles and weekly board meeting to communicate store plans and safety issues
- Conducted job fairs and assist the store manager in the hiring, on-boarding development and associate relations responsibilities of new associates
- Drove sales by increase of 5% working with each department manager to maximize sales and profit, and reduce shrink by 10% and improve each store department’s contribution
- Boosted stores in achieving a favorable customer shopping experience by 20%
- Supervise and coach direct reports on the performance of their duties: complete performance reviews ratings and provide feedback.
Sales Associate
DD's Discounts
Marietta, GA
02.2012 - 06.2012
- Provided customer services and assisted customer in all aspects of service satisfaction
- Delegated and executed store standards and maintained a safe and inviting store appearance
- Maintained an awareness of product knowledge of current or upcoming product trends
- Greeted and assisted customers with fitting room operations
- Focused on customer service experience, merchandising visual and operational expectations
- Empowered co-workers to perform at peak levels
- Process the orders through the point of sale (POS) system.
Customer Marketing Advisor
Bank of America
Kennesaw, GA
02.2008 - 09.2011
- Processed various new and existing ATM bank and debit card fraud disputes
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Solicited balance transfer and sold various banking products to increase the value of the bank card.
- Answer over 200 of incoming calls from customer whose accounts may have fraudulent activity analyzed level of risk take appropriate action.
- Posted customer payments to accounts and discuss APR and made payment arrangements.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
Education
Marketing and Management -
Savannah Technical School
Skills
- Microsoft Outlook
- Microsoft Word
- Power Point
- Excel
- Logistics
- Operations
- Customer Service
- Onboarding and Orientation
Certification
National Registry of Food Safety Professionals – Certificate No. 21879730
Issue Date: October 6, 2022
Expiration: October 6, 2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate - Part Time
Family Dollar / Dollar Tree
04.2022 - 11.2022
Evening Manager
Food Lion
07.2021 - Current
FC Associate 1
Amazon
11.2020 - 07.2021
Assistant Store Manager
Kroger Stores
06.2012 - 02.2020
Sales Associate
DD's Discounts
02.2012 - 06.2012
Customer Marketing Advisor
Bank of America
02.2008 - 09.2011
Marketing and Management -
Savannah Technical School
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