Valerie Flores
Rice
Summary
Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Early Childhood Caregiver
Kidz Lane Learning Center
Ennis
09.2024 - Current
- Supervised children's activities to ensure a safe and engaging environment.
- Assisted with daily activities such as mealtime, dressing, toileting and playtime.
- Developed age-appropriate learning materials to stimulate child development.
- Communicated effectively with parents about child progress and daily activities.
- Maintained a clean and organized classroom environment for optimal learning experiences.
Customer Service Representative
Portfolio Recovery Associates
North Richland Hills
01.2023 - 07.2023
- Assisted customers in resolving account inquiries and payment issues.
- Provided accurate information about debt recovery processes and company policies.
- Processed customer payments and updated account records efficiently.
- Handled escalated customer complaints with professionalism and empathy.
Sales Associate
Car Wash Mania
Arlington
10.2020 - 10.2022
- Assisted customers with service selections and car care recommendations.
- Educated customers on wash packages and upsell options seamlessly.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Lamar High School
Arlington, TexasSkills
- Team collaboration
- Time management
- Emotional intelligence
- Customer support
- Activity planning
- Communication skills
- Adaptability
- Active listening
Languages
Spanish
Professional
Timeline
Early Childhood Caregiver
Kidz Lane Learning Center
09.2024 - Current
Customer Service Representative
Portfolio Recovery Associates
01.2023 - 07.2023
Sales Associate
Car Wash Mania
10.2020 - 10.2022
Lamar High School