VALERIE FOWLER
Victoria,TX
Summary
A relationship-oriented professional with a strong ability to foster connections within internal teams and with customers, specializing in driving personalized engagement and collaboration. Proficient in simplifying complex software and hardware through comprehensive documentation. Known for teamwork, problem-solving, exceptional communication, professionalism, and a diligent work ethic. Extensive experience in Salesforce utilization with a demonstrated track record of surpassing service metrics and delivering exceptional customer assistance.
Overview
7
7
years of professional experience
Work History
Customer Experience Engineer
Intellishift
Commack, NY
03.2023 - Current
- Implemented technical knowledge to support sales operations and contribute to the improvement of sales processes, including streamlining case workflow and enhancing efficiency in closing cases
- Collaborated with multiple teams to maintain accurate records, provide recommendations for process improvements, risk management and assist with revenue tracking, leveraging strong analytical and problem-solving skills
- Supported customer-facing activities by analyzing, troubleshooting, and offering alternative solutions, ensuring high customer satisfaction and retention
- Demonstrated exceptional time management skills by managing caseload, projects, meetings, and attending additional leadership workshops.
Communication Facilitator
Victoria Independent School District
Victoria, TX
07.2020 - 03.2023
- Reinforced lessons and instructed students individually or in small groups to assist them in reaching classroom objectives by using American Sign Language or Signed Exact English
- Communicated with staff and coordinated with various agencies to exchange information, schedule meetings, provide speech services to resolve issues or concerns.
Teacher
Victoria Christian School
Victoria, TX
02.2017 - 07.2020
- Developed and implemented engaging lesson plans tailored to individual student needs, fostering a supportive and inclusive learning environment
- Utilized diverse teaching methods to facilitate comprehensive understanding of elementary-level subjects while promoting critical thinking and creativity.
Education
High School Diploma -
Elsie Allen High School
Santa Rosa, CAChild Developement
Santa Rosa Junior College
Santa Rosa, CASkills
- Process Improvement
- System Troubleshooting
- Client Relations
- Problem-Solving
- Time Management
- Effective Communication
- Professionalism
- Organizational Skills
Timeline
Customer Experience Engineer
Intellishift
03.2023 - Current
Communication Facilitator
Victoria Independent School District
07.2020 - 03.2023
Teacher
Victoria Christian School
02.2017 - 07.2020
High School Diploma -
Elsie Allen High School
Child Developement
Santa Rosa Junior College
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