Spanish
Valerie Franken
Customer Service Representative
Chula Vista,CA
Summary
Successful bilingual Customer Service Rep with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Striving to make a positive impact on people's lives while demonstrating a keen ability to improve efficiency,enhance productivity, and delight customers with outstanding service.
Overview
2
2
Languages
7
7
years of post-secondary education
5
5
years of professional experience
Call Center Customer Service Representative
Superior Care Pharmacy
El Cajon , CA
2018.11 - Current
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Barista
Starbucks
San Diego , CA
2018.05 - 2019.01
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated coworkers and customers about new products.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Sales Associate
Sees Candies
Chula Vista , CA
2016.02 - 2018.02
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Ambassador, Guest Services
San Diego County Fair
Del Mar , CA
2017.05 - 2017.07
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Coordinated arrivals and departures of VIPs.
- Reviewed upcoming events and planned for expected challenges.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Work History
High School Diploma -
2011.08 - 2015.05
- Member of the Varsity softball team my freshman year
- Elected as Women's MVP
- Awarded perfect attendance
- Graduated with (3.4) GPA
Associate of Arts - Child Development
2017.08 - 2020.12
- Continuing education and applied to a few universities to complete my Bachelors Degree
- Professional development completed in Child Development Studies and courses
Education
Skills
Customer support
undefinedLanguages
English
Interests
Volunteering, History, and Mindfulness
Running and cross fit
Participating in cross fit before covid and working on my mile time. I love exercising and running besides lifting.
Call Center Customer Service Representative - Superior Care Pharmacy
2018.11 - Current
Barista - Starbucks
2018.05 - 2019.01
Southwestern Community College - Associate of Arts, Child Development
-3.0399999999999636
Ambassador, Guest Services - San Diego County Fair
2017.05 - 2017.07
Sales Associate - Sees Candies
2016.02 - 2018.02
Bonita Vista Senior High School - High School Diploma,
-3.9700000000000273