Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Valerie Frantzen

Fountain Valley,CA

Summary

Dynamic logistics professional with a proven track record at Nordstrom, excelling in customer service and quality assurance. Adept at analyzing performance data to enhance operations, I consistently resolved shipment issues and improved inventory management. Recognized for my problem-solving skills, I thrive in fast-paced environments, ensuring timely and accurate deliveries.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Logistics Processor

Nordstrom
Costa Mesa, CA
11.2020 - 03.2025
  • Processed incoming and outgoing orders, ensuring accuracy and timeliness of shipments.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Monitored inventory levels to ensure availability of requested items for shipment.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
  • Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
  • Supported development of training materials and technical manuals for new team members.
  • Performed quality assurance checks on orders prior to release for shipment.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Inspected returned goods for damage or discrepancies before restocking shelves.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Licensed Insurance Agent

State Farm
Fullerton, CA
04.2004 - 11.2019
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.
  • Performed routine follow-up calls to assess customer satisfaction with products and services.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Resolved disputes between customers and insurers by researching and interpreting policy language.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
  • Developed appropriate quotes based on risk information.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Maintained accurate records of client information including contact details and policy changes.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Responded to customer inquiries and problems to promote great service.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative

Leslie's Pool Supplies, Service & Repair
Mission Viejo, CA
01.1999 - 01.2001
  • Pool and Spa Maintenance Specialist
  • Sales and inventory experience
  • Manager school
  • CPO certified Certified Pool and spa operations

Manager

Golden Spoon
Costa Mesa, CA
01.1994 - 01.1999
  • Supervised employees
  • Completed time cards, quarterly reviews, schedules and disciplinary actions as appropriate
  • Ordered all supplies and products
  • Maintained County Health Code Regulations

Education

Some College (No Degree) -

Orange Coast College
Costa Mesa, CA

Skills

  • Customer service
  • Verbal and written communication
  • Punctual and dependable
  • Problem-solving
  • Quality assurance

Accomplishments

  • 2008 Top Customer Satisfaction Award
  • 2002 Top Sales of Life Insurance for North Orange County District

Certification

  • Certified Pool and Spa Operator
  • LSA5 California Department of Insurance License #0D47670 effective date 04/27/01- 11/30/2019

References

References available upon request.

Timeline

Logistics Processor

Nordstrom
11.2020 - 03.2025

Licensed Insurance Agent

State Farm
04.2004 - 11.2019

Customer Service Representative

Leslie's Pool Supplies, Service & Repair
01.1999 - 01.2001

Manager

Golden Spoon
01.1994 - 01.1999

Some College (No Degree) -

Orange Coast College

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Valerie Frantzen