Valerie Fulbright
Wichita Falls,TX
Summary
Dynamic service manager with a proven track record at United Supermarkets, excelling in customer service management and team leadership. Enhanced customer satisfaction by 20% through effective conflict resolution and relationship building. Skilled in employee training and development, fostering a positive work environment and driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Service Clerk
United Supermarkets
07.2021 - 05.2022
- Provided customer service support at checkout, ensuring efficient transaction processing.
- Assisted in stocking shelves and organizing inventory to maintain store presentation.
- Operated cash register, handling transactions accurately and efficiently.
- Responded to customer inquiries, resolving issues with product knowledge and service excellence.
- Participated in training sessions to develop skills in product knowledge and customer engagement techniques.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
Service Manager
United Supermarkets
2522 Old Iowa Park Road
11.2023 - Current
- Supervised daily operations, ensuring high-quality customer service and operational efficiency.
- Trained and mentored staff on service protocols and best practices.
- Collaborated with management to implement new processes for inventory control.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Monitored team performance, providing feedback to improve service delivery.
- Developed training materials for onboarding new employees in service standards.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Assistant Service Manager
United Supermarkets
05.2022 - 11.2023
- Assisted management in daily operations, ensuring seamless service delivery and customer satisfaction.
- Coordinated scheduling and staffing to optimize operational efficiency during peak hours.
- Supported training initiatives for new team members, enhancing onboarding experience and knowledge retention.
- Monitored inventory levels, facilitating timely restocking of merchandise to meet customer demands.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
Education
High School Diploma -
Hirschi High School
Wichita Falls, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Outgoing and energetic
- Service scheduling
- Staff motivation
- New employee hiring
- Service quality management
- Goal setting
- Coaching and mentoring
- Relationship building
- Shift scheduling
Timeline
Service Manager
United Supermarkets
11.2023 - Current
Assistant Service Manager
United Supermarkets
05.2022 - 11.2023
Service Clerk
United Supermarkets
07.2021 - 05.2022
High School Diploma -
Hirschi High School