Valerie Gaber
Grand Junction
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
St Mary’s Family Medicine Residency Clinic
02.2024 - Current
- Provide Compassionate and professional connections with our patient’s on the phone and at the front desk
- I make Patient phone calls to schedule and reschedule appointments
- Check patient’s in and out and schedule them new appointments
- If patient’s have questions that I can’t find the answer to, I will find someone who can
- Work with Care Coordination and providers to help patient’s needs
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Addressed patient inquiries and concerns, ensuring prompt resolution and high satisfaction levels.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Maintained accurate patient records, adhering to compliance standards and confidentiality protocols.
- Coordinated insurance verification processes, enhancing billing accuracy and efficiency.
- Trained new staff on office procedures and customer service best practices to improve team performance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
Patient Access Servies Representative
Banner Health
07.2022 - 02.2024
- Greet and register outpatient services, such as radiology orders and laboratory orders.
- Ran insurance coverage through eCare and collected patient payments through flywire.
- Set up payment plans and curae plans to help patient’s better pay for medical treatments.
- Checked in Pre-Registered patient’s for scheduled procedures, such as IVT and surgery
- Completed 2-3 weekly email audits in Microsoft Excel
- Spoke with Doctor’s and PA’s about patient orders
- Answered patient and doctor’s office calls about patient orders
- Worked to make patient experience with health care easier and less confusing and more comfortable.
- Always made patient care a priority.
- Managed customer interactions to resolve inquiries and enhance satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Implemented process enhancements that reduced response time and improved overall efficiency.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collaborated with team members to achieve monthly sales targets.
Reception/Mailroom
Bay Village of Sarasota Retirement Community
07.2021 - 07.2022
- Worked front desk greeting and screening all visitors and assisted residents with any questions or needs they may have.
- Sorted, sequenced and distributed mail to resident boxes, also helped residents with holding mail, forwarding mail.
- Worked with resident volunteers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
Dr. Mark Johnson/Blue Sky Eyewear
10.2009 - 12.2015
- Ordered all standard and custom optical merchandise
- Managed inventory
- Worked with vendors on RMA's and warranty's
- Performed various repairs on patient eyeglasses as appropriate
- Worked with patients entering insurance information into medical software
- Quality control on new orders
- Reconciled and paid bills/Light medical billing
- Light IT work
- Checked patients in and out
- Scheduled appointments for follow-ups and surgery
- Scribed for the doctor
- Facilitated communication between departments to ensure project alignment and collaboration.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Transcribed and organized information to assist in preparing speeches and presentations.
Executive Assistant to the Fire Chief
NOKOMIS FIRE DEPARTMENT
01.2007 - 03.2009
- Was responsible for onboarding new Fire Fighters and documenting their qualifications and demographic data electronically. Also handled the opposite process for departing staff
- Created shift calendars and assigned Fire Fighters to shifts
- Primary point of contact for state and annual insurance inspections
- Worked with not-for-profit organizations to secure donations and maintain funding
- Worked with the Fire Chief on policy and procedure
- Sat in on all Fire Commissioner meetings to write the minutes
- In house photographer
- Coordinated scheduling for department meetings and emergency response training sessions.
- Managed correspondence and communication between fire department personnel and external stakeholders.
- Developed and maintained filing systems to ensure quick access to critical documents and records.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Facilitated training and onboarding for incoming office staff.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
Executive Assistant
NOKOMIS FIRE Academy
01.2007 - 03.2009
- Attended all registration events, assisted new recruits with paperwork and inquiries
- Photographed all live training
- Designed and issued completion certificates for each class taken, made sure that all trainees were up to date with classes, certifications, and paperwork.
Marketing Assistant/Customer Service
Sunset Auto Group
06.2004 - 03.2005
- Assistant to Marketing Director
- Mailed out all sales letters and advertisements
- Made customer service calls for the service department
Education
Travel Trade School - Travel Trade
Travel Trade School of Fort Collins
Fort Collins, CO02.1994
Cosmetology - undefined
Highland Hills Beauty Academy
Greeley, CO05.1993
High school or equivalent - General High School Education
Greeley West High School
Greeley, CO05.1993
Skills
- Microsoft Office (10 years)
- Customer service (10 years)
- Detail oriented (10 years)
- Organization (10 years)
- Communication (10 years)
- Document Management (10 years)
- Administrative Assistant (10 years)
- Outlook (10 years)
- Receptionist (10 years)
- Word (10 years)
- Microsoft Excel (10 years)
- Billing (10 years)
- Accounts Payable (10 years)
- Photography (10 years)
- Office Management
- Personal Assistant Experience (10 years)
- Event Planning
- Research
- Quality Assurance (6 years)
- Employee Orientation
- Accounts Receivable (6 years)
- Logistics (6 years)
- Quality Control (10 years)
- Microsoft Word (10 years)
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Data protection
- Workflow optimization
- Patient follow-up
- Queue management
- Appointment reminders
- Check-in coordination
- Phone and email etiquette
- Problem-solving
- Insurance billing
- Patient registration
- Money handling
- Patient check-in
- Payment processing
- Team collaboration
- Relationship building
- EMR
- Friendly and outgoing
- Registration and scheduling
- Attention to detail
- Punctual and hardworking
Timeline
Patient Service Representative
St Mary’s Family Medicine Residency Clinic
02.2024 - Current
Patient Access Servies Representative
Banner Health
07.2022 - 02.2024
Reception/Mailroom
Bay Village of Sarasota Retirement Community
07.2021 - 07.2022
Administrative Assistant
Dr. Mark Johnson/Blue Sky Eyewear
10.2009 - 12.2015
Executive Assistant to the Fire Chief
NOKOMIS FIRE DEPARTMENT
01.2007 - 03.2009
Executive Assistant
NOKOMIS FIRE Academy
01.2007 - 03.2009
Marketing Assistant/Customer Service
Sunset Auto Group
06.2004 - 03.2005
Cosmetology - undefined
Highland Hills Beauty Academy
High school or equivalent - General High School Education
Greeley West High School
Travel Trade School - Travel Trade
Travel Trade School of Fort Collins