Valerie Gaffney
Manteca,CA
Summary
- Results-driven mortgage operations and compliance professional with a proven track record in efficiently coordinating closing processes, ensuring rigorous regulatory compliance, and delivering exceptional customer service. Proficient in Quality Management (QM), TRID/RESPA, Fair Housing Act, FCRA, HMDA, HEOPA, and ECOA regulation Skilled in Encompass, staff leadership, and streamlined processes. Adept at collaborating with cross-functional teams and maintaining compliance with federal regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Loan Officer
CrossCountry Mortgage
Livermore CA
10.2023 - Current
- Cultivate strong relationships with realtors, clients, and customers to facilitate loan origination, ensuring repeat business and enhanced customer satisfaction.
- Actively engage with clients through the loan process, providing regular updates, addressing concerns, and implementing cross-selling strategies to maintain trust and satisfaction.
- Conduct thorough reviews of loan applications and documentation to verify compliance with lending guidelines and mitigate risk, while staying updated on industry regulations and policy changes
- Collaborate effectively with internal and external stakeholders to ensure smooth and timely transactions, facilitating transparent communication channels between teams and partners.
Senior Closing Manager
Flagstar Bank
Dublin CA
02.2022 - 02.2023
- Successfully led recruitment, onboarding, and remote management of a 22-member nationwide
Closing team - Served as central compliance contact for the closing department, adept at issue resolution and implementing procedural enhancements to streamline operations.
- Oversaw daily operations, including SLA maintenance, and policy updates, ensuring continuous compliance and efficiency.
- Delegated authority for Funding and disclosure areas, ensuring seamless operations and adherence to timelines.
- Developed and implemented a successful training program for new hires, streamlining the onboarding process and ensuring adherence to company standards.
Closing Manager
Flagstar Bank
Dublin CA
02.2018 - 02.2022
- Coordinated residential mortgage closings, ensuring regulatory compliance and adherence to internal policies and procedures
- Reconciled TRID disclosures, ensuring compliance with all regulatory timelines and accuracy in documentation.
- Created comprehensive checklists for audits, ensuring a systematic and accurate assessment of loan files.
- Enhanced productivity and accuracy by implementing an efficient audit process.
- Led impactful projects by recommending and implementing new policies and procedures, enhancing operational efficiency.
- In addition to managing the closing team, I effectively managed a team of 12 direct reports spanning disclosure, QC, and post-closing teams, fostering a collaborative and high-performance work environment.
Closing Supervisor
Opes Advisors
Pleasanton Ca
04.2009 - 02.2018
- Developed and managed robust quality control process, ensuring accuracy and compliance.
- Issued ICD, Closing CD, and Post closing CD.
- Ensured seamless and compliant closing process for various products and programs, including FHA, VA, USDA, State Bonds, Conventional, and Jumbo loans.
- Collaborated closely with loan officers, escrow officers, and attorneys to meticulously track and verify receipt of all essential closing and post-closing loan conditions, ensuring smooth and efficient closing process.
- Conducted meticulous reviews of fully executed loan documents, meticulously assessing their readiness for funding while upholding accuracy and compliance standards.
- Developed and implemented successful training program for new hires, streamlining onboarding.
- Streamlined closing procedures for increased efficiency and reduced overtime costs.
Education
Associate of Arts - Business
University Oh Phoenix
Skills
- Strong knowledge of mortgage industry regulations, including TRID/RESPA, HMDA, HOEPA, ECOA, fair lending, and fair housing
- Proficient in Encompass and Mavent compliance reports, with proven ability to utilize technology and automation tools to streamline workflows and enhance operational efficiency
- Excellent communication, leadership, and team management skills, with demonstrated ability to foster a collaborative work environment and drive results
- Detail-oriented with a strong focus on compliance and accuracy, coupled with an ability to identify inefficiencies and implement improvements to optimize processes
Accomplishments
- Successfully led recruitment, onboarding, and remote management of a 22-member nationwide Closing team.
- Served as the interim supervisor for the disclosure, quality control, and post-closing teams from 2018 to 2020.
- Drove a 7% reduction in SLA turn times by developing streamlined processes.
- Implemented an audit procedure, resulting in a 6% reduction in tolerance cures and errors.
- Maintained a 98% positive customer service rating with Stratmor Group, reflecting dedication to client satisfaction.
- Recognized for performance excellence and appointed as a Bank Officer in 2021.
- Honored with the prestigious Flagstar Bank Star award in 2018 and 2020.
Certification
- NMLS#2514398
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Senior Loan Officer
CrossCountry Mortgage
10.2023 - Current
Senior Closing Manager
Flagstar Bank
02.2022 - 02.2023
Closing Manager
Flagstar Bank
02.2018 - 02.2022
Closing Supervisor
Opes Advisors
04.2009 - 02.2018
Associate of Arts - Business
University Oh Phoenix