Valerie Galan-Martinez

· Schedule line drop appointments and cancellations through email and phone for Xcel Energy customers in Minnesota, Texas and Wisconsin.

· Resolve issues with customers concerning incomplete jobs, etc.

· Coordinate and adjust scheduling with Work Coordinators and Dispatch

· Constructed format for Drop Loop appointment bookings

· Work with servicemen and meter readers for completion station on meter set status, line drop and reconnection

· Work with Meter Shop with CT metering.

· Work with Texas/New Mexico inspectors regarding inspection clearances

· Create premises in FastApp

· Create notifications for Engineers

· Provide first call resolution and promote products and services

· Sent electric and gas emergency service orders

· Issue Start orders, stop orders and reconnection orders

Team Lead Assistant

· Assign daily work responsibilities to agents

· Plan and adjust agent schedules for offline projects

· Manage employee timesheets

· Verify monthly assessment reports

· Resolve escalated customer calls and coached agents when necessary

· Completed customer call backs