Valerie Gamino
Pasadena,CA
Summary
Dynamic support staff member with a proven track record at Maestro Restaurant, enhancing guest experiences through efficient service and effective communication. Skilled in managing operations and resolving customer inquiries, I excel in maintaining high standards of cleanliness and organization while fostering strong client relationships. Proficient in expense reporting and team collaboration.
Overview
6
6
years of professional experience
Work History
Support Staff Member
Maestro Restaurant
02.2025 - Current
- Streamlined daily operations by preparing and organizing dining areas to enhance guest experience.
- Supported kitchen staff by ensuring timely replenishment of supplies and maintaining cleanliness standards.
- Collaborated with team members to streamline service processes, enhancing overall efficiency during peak hours.
- Handled customer inquiries and complaints professionally, contributing to positive dining experiences.
Nail Technician
Self Employed
06.2023 - Current
- Delivered high-quality nail services, including manicures and pedicures.
- Maintained a clean and organized work environment to ensure client safety.
- Utilized advanced nail art techniques to enhance customer satisfaction.
- Built strong relationships with clients through exceptional service and communication.
- Managed appointment scheduling to optimize workflow efficiency.
- Developed personalized nail care plans based on individual client needs and preferences.
- Educated clients on nail care practices to promote health and longevity of treatments.
Host
Bone Kettle
02.2023 - 02.2025
- Managed guest seating and wait times to enhance customer experience.
- Trained new staff on service standards and operational procedures.
- Coordinated with kitchen and bar staff to ensure timely order delivery.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Developed strategies for improving workflow efficiency during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Point of Sale Associate
Carrillos Outdoor Power Company
01.2020 - 02.2025
- Processed customer transactions efficiently using point of sale systems.
- Assisted customers in product selection and provided expert advice on outdoor power equipment.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Trained new associates on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Monitored equipment performance, ensuring proper functionality and safety compliance.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
Host Expo Food/busser
Start Leaf
01.2024 - 08.2024
- Greeted and seated guests efficiently, ensuring smooth dining experiences.
- Managed reservation systems to optimize table turnover and guest flow.
- Coordinated with kitchen staff to relay orders and special requests accurately.
- Provided menu information and answered guest inquiries to enhance service quality.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest complaints professionally, resolving issues to ensure satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Rose City High School
Pasadena, CA05.2024
Skills
Telephone assistance
Client transportation
Support services
Office equipment maintenance
Expense reporting
Check-ins
Opening and closing procedures
Employee communications
Languages
Spanish
Full Professional
Timeline
Support Staff Member
Maestro Restaurant
02.2025 - Current
Host Expo Food/busser
Start Leaf
01.2024 - 08.2024
Nail Technician
Self Employed
06.2023 - Current
Host
Bone Kettle
02.2023 - 02.2025
Point of Sale Associate
Carrillos Outdoor Power Company
01.2020 - 02.2025
High School Diploma -
Rose City High School