Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Garcia

Denver,CO

Summary

Enthusiastic Shipping Clerk willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Highly organized Shipping Clerk with dedication to promoting productivity. Highly familiar with professional shipment processes with 10 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Experienced Shipping Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

17
17
years of professional experience

Work History

Lead Shipping Clerk

BAND-IT
08.2017 - Current
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Reviewed order data to verify transactions and shipping dates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Associate

Home Depot
02.2015 - 08.2017
  • Recommended complementary purchases to customers, increasing revenue.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked varied hours to meet seasonal and business needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained relationships with customers to maximize sales opportunities.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Prioritized helping customers over completing other routine tasks in store.

Process Lead

Goodwill Industries
03.2012 - 02.2015
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Made sure that products were produced on time and are of good quality.
  • Observed safety practices and upheld standards.
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance.

Lead Supervisor

Toys "R" Us & Babies "R" Us
04.2008 - 10.2011
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Trained personnel to develop new team leads for [Type] department needs.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Store Manager

Family Dollar
03.2007 - 03.2008
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

Century Theatres
01.2006 - 02.2007
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Adams City High School
Commerce City, CO
06.2001

Skills

  • Packing Equipment Operation
  • Inventory Software
  • Package Shipment
  • Prepare Documents
  • Invoice and Manifest Review
  • Postage Meter
  • Google Docs
  • Dock Loading
  • Electronic Filing System
  • Materials Knowledge
  • Flatbed Trucks
  • Safety
  • Efficient Routing
  • Materials Movement
  • Warehouse Organization
  • Office Meetings
  • International Shipments
  • Certified Forklift Driver
  • Product and Materials Sorting
  • Shipping and Receiving
  • Training and Development
  • Performance Goals
  • Handheld Scanners
  • Product Movements
  • Warehouse Software Systems
  • Order Checking
  • Packing and Scanning
  • Basic Mathematics
  • Handling Materials
  • Box and Container Packing

Timeline

Lead Shipping Clerk

BAND-IT
08.2017 - Current

Associate

Home Depot
02.2015 - 08.2017

Process Lead

Goodwill Industries
03.2012 - 02.2015

Lead Supervisor

Toys "R" Us & Babies "R" Us
04.2008 - 10.2011

Store Manager

Family Dollar
03.2007 - 03.2008

Assistant Manager

Century Theatres
01.2006 - 02.2007

High School Diploma -

Adams City High School

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Valerie Garcia