Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Garcia

Norwalk,CA

Summary

Proactive Customer Service Representative and Sales Associate with extensive experience in resolving disputes, enhancing loyalty, and managing high-stress situations. Skilled in problem-solving, active listening, and detailed record-keeping, with strong product knowledge for tailored recommendations. Proven track record in call center operations, employee motivation, and conflict mediation, aiming to advance career opportunities and drive business success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Best Buy
10.2018 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sales Associate

Universal Studios
06.2017 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

H.R. Management

Cerritos College
06.2026

High School Diploma -

El Camino High School
14640 Mercado Ave. La Mirada, CA 90638
06.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Problem Resolution
  • Team Supervision
  • Customer Engagement
  • Training and mentoring
  • Problem-Solving

Timeline

Customer Service Representative

Best Buy
10.2018 - 08.2023

Sales Associate

Universal Studios
06.2017 - 05.2018

H.R. Management

Cerritos College

High School Diploma -

El Camino High School

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Valerie Garcia