Valerie Garcia
Carson City,NV
Summary
Proven leader with a track record of enhancing customer experience and streamlining operations at Caesars Entertainment. Excelled in problem-solving and customer engagement, boosting loyalty and operational efficiency. Skillfully managed high-stakes environments, demonstrating exceptional customer service and meticulous attention to detail. Achieved significant improvements in customer satisfaction and operational effectiveness.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Operations professional with comprehensive experience in retail management. Known for optimizing store efficiencies and improving customer satisfaction. Reliable team collaborator with focus on achieving operational goals and adapting to dynamic environments.
Diligent Assistant Store Manager of Operations with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Store #01225
02.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Table Games Dealer
Jacobs Entertainment
09.2020 - 01.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Learned and followed company procedures to maintain consistency and standards.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Monitored players behavior, taking appropriate action against rule violations.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
Dealer
Caesars Entertainment
12.1999 - 08.2017
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
Associate of Applied Science - Geology
Truckee Meadows Community College
Reno, NV06-2026
High School Diploma -
South Tahoe High
South Lake Tahoe, CA06-1986
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Dollar Tree Store #01225
02.2023 - Current
Table Games Dealer
Jacobs Entertainment
09.2020 - 01.2021
Dealer
Caesars Entertainment
12.1999 - 08.2017
Associate of Applied Science - Geology
Truckee Meadows Community College
High School Diploma -
South Tahoe High
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