Valerie Gentry
Renton,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
GEICO
03.2021 - 02.2023
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Delivered comprehensive training to new hires on essential auto claims adjusting skills and techniques for optimal job performance.
- Assessed complex claims and accurately determined value of damages.
Assistant Manager
Goodwill
06.2021 - 08.2022
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager
Orielly Auto Parts
01.2019 - 01.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Applied Science - Medical Assisting
Highline College
Seattle, WA06.2011
Skills
- Settlement Negotiations
- Customer Relationship Management
- Customer Service
- MS Office
- Product Management
Timeline
Assistant Manager
Goodwill
06.2021 - 08.2022
Claims Adjuster
GEICO
03.2021 - 02.2023
Manager
Orielly Auto Parts
01.2019 - 01.2020
Associate of Applied Science - Medical Assisting
Highline College
Similar Profiles
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Anthony JohnsonAnthony Johnson
Auto Claims Adjuster- LDP at GEICOAuto Claims Adjuster- LDP at GEICO
Joletha GoodmanJoletha Goodman
Business Developer at GEICOBusiness Developer at GEICO
Austin LongAustin Long
Customer Service Agent at GEICOCustomer Service Agent at GEICO
Wyatt CormierWyatt Cormier
Team Member at McDonald'sTeam Member at McDonald's