Valerie Gilot
Miami,FL
Summary
To gain employment in a position of customer service where service and helping the customer is my main priority. In addition, the company's quality assurance by providing a clean and visually pleasing store front and working environment. Excellent organization, communication, and relationship-building skills. Articulate and friendly with a professional Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
ChenMed
01.2022 - 04.2023
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Verified insurance statuses and coverage for patients when needed.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Front Desk Associate
Fisher Island Club
04.2018 - 12.2021
- Booked massage, facials, and hair appointments for members
- Made sure all inventory is accounted for, all merchandise is neatly placed in area, make sure refreshments is always available for members.
- Assisted with the prepping of the massage for the member (getting the robe, sandals, locker space, and showing of amenities)
- Audit and made the sales report at the end of the day
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
Front Desk Receptionist
Parker Towers
08.2014 - 09.2018
- Monitored front desk lobby reception area of condominium
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Cashier, Customer Service
Delaware North Companies
09.2011 - 06.2014
- Cashier for several restaurants
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate Degree In Nursing - Medical Assisting
Miami Lakes Tech
Miami11.2023
Skills
- Letter Preparation
- Insurance Verification
- Records Management
- Payment Collection
- Appointment Scheduling
- Front Desk Operations
- Microsoft Office
- Account Management
- Telephone Etiquette
- Office Administration
- Organizational Skills
- Customer Service
- Multitasking
- Data Entry
- Clerical Support
Timeline
Medical Receptionist
ChenMed
01.2022 - 04.2023
Front Desk Associate
Fisher Island Club
04.2018 - 12.2021
Front Desk Receptionist
Parker Towers
08.2014 - 09.2018
Cashier, Customer Service
Delaware North Companies
09.2011 - 06.2014
Associate Degree In Nursing - Medical Assisting
Miami Lakes Tech
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