Valerie Gold
Bluemont,VA
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. An effective communicator with expertise in tracking and recording data, inbound and outbound calls, record keeping, Excel, and student support. Tech savvy, detail oriented multitasker with experience in remote, hybrid, and traditional settings.
Overview
14
14
years of professional experience
Work History
Academy Support Advisor
Imagine Learning
09.2022 - 09.2023
- Facilitated professional development and training to key school district personnel to increase student engagement, improve student outcomes, and ensure best practices are implemented between project stakeholders at all levels.
- Cultivated relationships with partnering schools providing ongoing support to ensure consistent retention and loyalty to include: Onboarding clients, starting-up programs, facilitating training, providing program/graduation path assistance, monitoring progress, analyzing data, and spearheading weekly status meetings with book of 150 client accounts ensuring best practices are implemented resulting in student success.
- Developed, implemented, and managed project that streamlined graduation processing pipeline, cutting allocated time for processing in half, while not compromising integrity.
- Conducted time and cost analysis, generated reports to deliver to key leaders, and assisted in developing plan to cut losses, minimize break-even points and increase revenue for upcoming fiscal year.
Academic Advisor and Administrative Assistant
Saint Leo University
02.2020 - 07.2021
- Facilitated day-to-day business operations by managing multiple internal and external stakeholders to achieve business outcomes, including building campus course offering schedules each term, coordinating vendor scheduling, delivery orders, event planning, and coordinating meetings
- Compiled weekly and monthly reports in Excel and SalesForce, tracking and reporting data trends with 100% accuracy
- Managed 25 accounts, exceeding Standard Operating Procedure protocol, to ensure student success and retention through focused outreach, helping students meet their educational goals
- Managed and coordinated new hire trainings for all employees, and spearheaded bi-weekly instructional webinars for 25 students on average
- Bolstered brand awareness by creating and managing daily social media, responding to 100% of student inquiries within 12 hours and by formulating lead lists to conduct warm calls for business partnerships, community outreach events, and student appreciation events.
Regional Academic Advisor and Military Base Representative
Thomas Edison State University
01.2015 - 01.2020
- Maintained 100% student satisfaction rate while onboarding students, conducting degree audits, and conducting ongoing student support through academic advising.
- Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly.
- Counseled students helping develop organizational, time management and study skills to foster academic success.
- Consulted with students to advise on topic selection, appropriateness and academic value.
- Recruited at education fairs, in southeast region, increasing enrollment in my region by 30%.
National Test Center Administrator
Thomas Edison State University
06.2013 - 01.2020
- Managed controlled and confidential testing environment, maintaining certifications on multiple testing platforms, earning designation from CollegeBoard as “Top 100 test center in country”, for 2014-2015.
- Facilitated updating test center policies and procedures in line with industry best practices for optimal operational effectiveness and created Standard Operating Procedures.
- Implemented IT support and quality assurance measures to ensure computers and programs operated with efficiency, including leading digitization of record keeping system.
- Launched and managed social media account, improving foot traffic by 60%.
Enrichment Teacher/Intervention Specialist
Berkeley County School District
01.2010 - 06.2013
- Provided remedial math and reading intervention to 30 small groups and enrichment to 210 K-12 students.
- Assessed data to drive instruction by implementing differentiated instruction techniques to accommodate diverse learning styles, ensuring equitable access to content for all students.
- Motivated students through personalized attention, fostering growth mindset and celebrating individual achievements.
Education
Bachelor of Arts in Psychology -
Thomas Edison State University
Trenton, NJ01.2012
Skills
- Academic Counseling
- Performance Evaluations/Monitoring
- Outreach
- Student Information Systems (SIS)
- Project Management
- Client Support
- Data Tracking/Reporting
- Customer Relationship Management Systems (CRM)
Timeline
Academy Support Advisor
Imagine Learning
09.2022 - 09.2023
Academic Advisor and Administrative Assistant
Saint Leo University
02.2020 - 07.2021
Regional Academic Advisor and Military Base Representative
Thomas Edison State University
01.2015 - 01.2020
National Test Center Administrator
Thomas Edison State University
06.2013 - 01.2020
Enrichment Teacher/Intervention Specialist
Berkeley County School District
01.2010 - 06.2013
Bachelor of Arts in Psychology -
Thomas Edison State University
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