Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Gonzalez

Downey

Summary

Accomplished Medical Office Supervisor with a proven track record at Advanced Dermatology Care, enhancing operational efficiency and patient satisfaction. I significantly reduced appointment cancellations, streamlined patient scheduling, and led staff training initiatives. Demonstrated excellence in employing effective problem-solving skills. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills.

Overview

17
17
years of professional experience

Work History

Medical Office Supervisor

Advanced Dermatology Care Center
Los Alamitos
10.2021 - Current
  • Established strong relationships with patients, creating an environment of trust and open communication.
  • Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
  • Maintained accurate inventory records for medical supplies and equipment, resolving discrepancies promptly as they arose.
  • Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
  • In charge of the practice's overall operations, ensuring smooth functioning and efficiency.
  • Foster excellent patient satisfaction and maintain a high standard of quality care.
  • Supervise and lead administrative staff
  • Manage inventory.
  • Establish and uphold practice procedures and protocols, providing comprehensive training for the staff.
  • Ensure compliance with OSHA, HIPAA, and MIPS requirements to maintain a safe and secure environment..
  • Verbal and written communication skills to interact effectively with team members and patients.
  • Show initiative and the ability to excel both independently and as a valuable team player.
  • Facilitated seamless collaboration between physicians, nurses, and administrative staff through effective communication channels.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Trained all new employees on records management system.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
  • Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
  • Streamlined back office operations for increased efficiency by implementing new organizational systems.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Lead Caregiver

Amada Senior Care
Orange, CA
09.2019 - 12.2021
  • Implemented creative solutions to address unique challenges faced by individual patients, optimizing care delivery while maintaining resource efficiency.
  • Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
  • Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
  • Managed daily schedules for multiple patients, ensuring timely medication administration and adherence to medical advice.
  • Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
  • Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
  • Streamlined workflow processes by implementing organizational systems that improved overall efficiency within caregiving teams.
  • Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
  • Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
  • Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
  • Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
  • Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
  • Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
  • Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Corporate Manager

California Residential Management Services INC
Los <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Alamitos</span>, CA
06.2014 - 10.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 15 employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Reviewed time records for 15 employees to verify accuracy of information.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.

Corporate Travel Coordinator

Big 5 Sporting Goods
El Segundo, CA
06.2007 - 10.2019
  • Delivering the Brands through excellent visual impact by ensuring the store is merchandised to the highest standard
  • Maximising opportunities and drives sales & profit through all the Brands
  • Using reports and data to identify and act upon store and area-wide commercial opportunities
  • Planning staffing to maximise team effectiveness and store productivity
  • Leading, inspiring and developing the team through the competencies
  • Coaching and developing the management team
  • Feeding back to the Regional Manager on business wide issues and shares best practice with their peers
  • Overall leadership in all aspects of their business
  • Complete preparation work for the assigned world
  • Maintain current knowledge of store systems and Field Communications related to basic operational, merchandising and animation expectations
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Diploma - Medical Assisting

UEI College - Gardena
Gardena, CA
12-2021

Skills

HIPAA Regulations Knowledge

Team Building and Motivation

Effective problem solving

Staff Training and Development

Patient Scheduling

Insurance Verification

Medical Billing Expertise

Employee Relations

Customer Service

Understanding of medical terminology

Office procedures understanding

Managing patient records

Payment Processing

Project Management

Medical Records Management

Team Leadership

Decision-Making

Customer Service Management

Phone and Email Etiquette

Employee Supervision

Office Management

Timeline

Medical Office Supervisor

Advanced Dermatology Care Center
10.2021 - Current

Lead Caregiver

Amada Senior Care
09.2019 - 12.2021

Corporate Manager

California Residential Management Services INC
06.2014 - 10.2019

Corporate Travel Coordinator

Big 5 Sporting Goods
06.2007 - 10.2019

Diploma - Medical Assisting

UEI College - Gardena

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Valerie Gonzalez