VALERIE GRAHAM
Apple Valley,CA
Summary
Goal-oriented professional with 17 years of experience across a range of roles, including daycare facility management, coordinating college externship programs, front medical receptionist, banking title services, Classified Substitute, and Career Technician & Transitional Life Skills Coordinator. My diverse background blends expertise in childcare, education, and financial services, allowing me to bring a well-rounded skill set to every position.
Overview
22
22
years of professional experience
Work History
Career Technician & Transitional Life Skills Coordinator
Lewis Center for Educational Research
Apple Valley, CA
07.2024 - Current
- Coordinate and implement workforce development programs for students, focusing on college and career planning
- Develop and maintain relationships with local businesses, community colleges, and technical training programs
- Serve as a liaison between students, parents, and community organizations to support career transitions and post-secondary planning
- Conduct pre-IEP intake sessions for special education students (15+ years old) to create personalized career plans and transition goals
- Complete transition portions of IEPs and attend IEP meetings
- Deliver presentations on career and skills development in classroom settings
- Collaborate with Desert Mountain SELPA to stay updated on current policies and procedures
- I am her to listen support and guide; meeting meet with my students at minimum 30 minutes monthly
- Provide interest inventories and assessments to students
- Offer feedback and evaluate student progress and goals
Classified Substitute
Lewis Center for Educational Research
Apple Valley, CA
02.2024 - 07.2024
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management
- Maintained a safe, organized and disciplined learning environment for students of all ages
- Assisted with student assessments and grading assignments according to school policy
- Created an atmosphere conducive to learning by establishing clear expectations for behavior and performance
- Facilitated small group discussions among students about assigned topics or materials covered in class
- Supported individual students who needed additional assistance on assignments or concepts taught in class
- Encouraged positive peer interactions among students through appropriate activities and games
- Implemented technology into lessons whenever possible to increase student engagement
- Conducted extra help sessions for struggling students needing additional support
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Requested as substitute teacher based on excellent referrals and trusted performance
- Left notes for head teacher about notable students, events and problems
- Maintained classroom order and enforced school and class rules
- Led or moderated classroom discussions and guided exploratory thought
Title Specialist 3
Alaska USA Federal Credit Union
Apple Valley, CA
11.2013 - 08.2018
- Received, reviewed, collected, monitored, and processed all documentation necessary to perfect the Credit Union's security interest (lien) on the title, UCC or other security instrument, in at least one state
- Performed consistent follow up on accounts pending title
- Ensured the credit union's lien is recorded in a timely manner and in accordance with federal and state laws and on the correct security instrument
- Utilized title management system reports to facilitate follow up, including but not limited to working the accounts pending report daily
- Thoroughly and accurately document all activity in the title management system
- Informed management of any problematic aged accounts pending title or unusual activity
- Performed other duties as assigned
Medical Receptionist
Urologic Institute & Pain Management
Apple Valley, CA
08.2012 - 11.2013
- Answered telephones and directed calls to appropriate medical or administrative staff
- Protected patients by observing strict HIPAA guidelines
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Checked patients in and out for appointments and collected co-payments
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Greeted and checked in patients, updating patient information in computer system
- Communicated with patients with compassion while keeping medical information private
- Gathered, transcribed and typed medical information into charts
- Maintained patient accounts by obtaining, recording and updating personal and financial information
- Processed patient payments and scanned identification and insurance cards
Externship Coordinator
4D College
Victorville, CA
07.2010 - 08.2012
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations
- Maintained accurate and complete student records required by laws, district policies and administrative regulations
- Developed, managed, and administered externship programs for students
- Provided guidance and support to students throughout the duration of their externships
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops
- Facilitated communication between students, employers, faculty advisors, and university staff
- Assessed student eligibility criteria prior to placement into an appropriate externship opportunity
- Assisted with the recruitment process for potential employers to host externships
- Prepared statistical reports on the success rate of each student's externship experience
- Maintained accurate records of student applications, placements, and evaluations
- Instructed individuals in job search and application strategies, resume writing and interview skills
- Advised students regarding their career goals
- Provided disabled students with assistive devices, supportive technology and assistance accessing facilities
Director / Owner Childcare Facility
Wilkerson Family Childcare Facility
Apple Valley, CA
12.2002 - 07.2010
- Develop a curriculum and program: Created learning plans or programs to meet state and federal requirements and parent's expectations
- Oversee staff: Interviewed, hired and trained staff, making sure that all background and fingerprint checks have been conducted
- Manage facilities: Made sure that the facility is safe and well-stocked
- That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly
- Created a budget: Managed the facility's finances, which includes creating and working within a budget
- Market the facility: Created a marketing plan to promote awareness of the facility and its services
- Met with parents to keep them up-to-date on their child's development and progress, including discussing ways to address any learning or behavioral issues
- Implemented and prepared comprehensive business plans to expand business
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency
- Developed policies and procedures to ensure compliance with corporate standards
- Formed and sustained strategic relationships with clients
- Successfully improved employment turnover through creating incentive and training programs
- Planned and implemented strategies to grow revenue
- Created effective business plans to focus strategic decisions on long-term objectives
Education
Certificate in Health Behavior Change -
Yale University
Online - New Haven, CT04.2023
Certificate in Child Development -
Yale University
Online - New Haven, CT02.2023
Certificate in Managing Emotions -
Yale University
Online - New Haven, CT04.2021
Certificate in Science of Well Being -
Yale University
Online - New Haven, CT05.2020
High School Diploma -
Silverado High School
Victorville, CA06.2000
Some College (No Degree) - Education
Yale University
Online - New Haven, CTSkills
- Documentation Review
- Customer Service
- Research and Analysis
- Records Evaluation
- Reporting and Document Management
- Report Preparation
- Excellent Researching Abilities
- Software Proficient
- Records Coordination
- Data Entry
- Title Examination
- Clerical Support
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Quality Assurance
Timeline
Career Technician & Transitional Life Skills Coordinator
Lewis Center for Educational Research
07.2024 - Current
Classified Substitute
Lewis Center for Educational Research
02.2024 - 07.2024
Title Specialist 3
Alaska USA Federal Credit Union
11.2013 - 08.2018
Medical Receptionist
Urologic Institute & Pain Management
08.2012 - 11.2013
Externship Coordinator
4D College
07.2010 - 08.2012
Director / Owner Childcare Facility
Wilkerson Family Childcare Facility
12.2002 - 07.2010
Certificate in Health Behavior Change -
Yale University
Certificate in Child Development -
Yale University
Certificate in Managing Emotions -
Yale University
Certificate in Science of Well Being -
Yale University
High School Diploma -
Silverado High School
Some College (No Degree) - Education
Yale University
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