Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Granata

Cheektowaga,NY

Summary

I am a hardworking professional with 39 years of experience and knowledge of office operations, administrative support and customer service. Seeking a position where I can utilize my skills and experience to contribute to the success of the company.

Overview

39
39
years of professional experience

Work History

Quality service associate

Conserve Fairport Ny
Fairport, NY
02.2025 - Current
  • Third party collections : remote

Remote Customer Service Representative

Internal Revenue Service
Cheektowaga, NY
06.2024 - Current
  • < Collections representative for delinquent federal income taxes
  • < Assist taxpayers in understanding why they have the balance, what their options are for satisfying the balance and setting them up on installment agreements.

Various positions

Catholic Health ,Mercy Hospital
Buffalo, NY
07.1986 - 05.2024
  • < Held various positions over a 38 year career.
  • < Many Skills acquired as pertained to position held

Education

No Degree - RN program

Trocaire College
Buffalo, NY
01.2012

High School Diploma - Business courses

Bishop McMahon High School
Buffalo, NY
06.1986

Skills

  • Secretarial skills
  • Basic knowledge of health insurance
  • Collections experience Telework experience
  • Organization and time management
  • Detail and process oriented
  • Highly motivated
  • Incoming Call Management
  • Patient Database Management
  • Follow-Up Appointment Scheduling
  • Medical Recordkeeping
  • Nursing Unit OperationsOrganization and Time Management
  • Equipment Troubleshooting and Maintenance
  • Office Supply ordering and Inventory
  • Taking Client Histories
  • Patient Billing
  • Patient Referral processing and verification
  • Medical Records Verification
  • Patient Admission
  • Patient Health Information Access
  • Patient Chart Maintenance
  • Office Coordination
  • Medical Terminology
  • Computer skills
  • Customer service skills
  • Data entry
  • Appointment scheduling and Staffing
  • Charge entry

Timeline

Quality service associate

Conserve Fairport Ny
02.2025 - Current

Remote Customer Service Representative

Internal Revenue Service
06.2024 - Current

Various positions

Catholic Health ,Mercy Hospital
07.1986 - 05.2024

No Degree - RN program

Trocaire College

High School Diploma - Business courses

Bishop McMahon High School
Valerie Granata