Valerie Grieve
Administrative Assistant
St. Cloud,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Saint Cloud
Saint Cloud , FL
2022.03 - Current
- Assist with coordinating special projects and special assignments, which may include highly confidential information, critical thinking, and data analysis as requested by the Director, Deputy Director or Manager.
- Performs word processing duties for preparation of memoranda, letters, departmental procedures, agendas, resolutions, ordinances, and other documents.
- Responds to inquiries from the public in person and by telephone.
- Prepares and gathers budget information for data entry.
- Processes invoices for payment and is responsible for departmental purchasing records and related documents. Prepares purchase requisition and position requisition for the department.
- Maintains records of expenditures and reconciles accounts.
- Prepares and coordinates travel arrangements for conferences and training in accordance with policy and procedures.
- Maintains the departmental calendars.
- Performs research on policy, rules and regulations, and historical data.
- Enters departmental payroll.
- Prepares personnel forms for worker's compensation, accident reports, insurance, risk management, and any other related forms.
- Receives and records official documents at the Osceola County Courthouse; scans recorded documents, and returns to department or files if required.
- Maintains inventory of recorded documents for retrieval purposes.
- Assists staff with records research requests.
- Updates and maintains the directors binders for Council Meetings.
- Schedule office meetings and client appointments for staff teams.
- Assist with developing and updating spreadsheets and databases to track, analyze and report on performance and sales data.
- Retrieve records and/or boxes from storage as requested.
- Notarizes documents for Environment Utilities.
Customer Service Representative
City Of Saint Cloud
City of Saint Cloud , FL
2019.07 - 2022.03
- Received and responded to inquiries from the public via telephone, emails, task, and in person.
- Provided customer service to accounts including, initiation and termination of services, processing deposits, resolving billing issues, making payment arrangements, processing credit adjustment, and updating account information.
- Explained our billing policies and procedures to customers.
- Received and processed irrigation, right-of-way, and driveway permits in Trakit with checks, cash or escrow.
- Replenished escrow in Trakit.
- Updated contractors information in Trakit.
- Responded, informed, and assisted irrigation contractor and builders with irrigation permits and applications.
- Processed payments and balances cash drawer at the end of the work day.
- Effectively assisted customers with concerns and complaints.
- Notarizes documents for Environment Utilities.
- Compiled and updated scrub files and record request.
Recreation Camp Leader
City Of Saint Cloud
City of Saint Cloud , FL
2015.01 - 2019.06
- Created flyers for special events
- Made daily rotation schedules for summer camp
- Handled money for special events
- Greeted numerous visitors, including vendors, parents, and interview candidates.
- Answered and quickly redirected phone calls.
- Helped distribute employee notices around the office.
- Answered and manage incoming and outgoing calls while recording accurate messages.
- Documented camp inventory and ordered supplies when needed.
- Assessed individual progress and suggested appropriate changes.
- Monitored proper execution and form of all clients and adjusted their positions.
- Supervised a staff of 40 (38 camp counselors, 1 camp nurse, 1 camp disciplinary).
- Assisted in coordinating training for staff and volunteers.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Did hourly head count during camp to insure camp ratio is correct (1:15 ratio).
- Planned and supervised Creative Movement (2-5 year old class for toddlers and guardians).
- Planned, coordinated, supervised Kids in the Kitchen and Bakers and Training.
- Monitored registration and attendance of classes and programs; assesses feasibility and public interest; submits periodic reports on programs and activities.
- Assigned tasks to each staff member based on his or her skills.
- Registered patrons in appropriate programs and activities.
- Solved problems related to registration, managed complaints and compliments.
- Dispensed department information and answered inquiries regarding the department.
- Exhibited strong customer service skills.
- Presented at Florida Park and Recreation Association training for 4 years.
- Supervised on duty for kickball, softball, and camps.
- Score kept for basketball, kickball, and softball.
- Developed and executed new recreation programs such as, kids in the kitchen and bakers and training.
- Assisted the special events supervisor with various new programs such as, Gingerbread University, Noon Years Eve, and Mother Son Carnival.
Recreation Counselor
City Of Saint Cloud
Saint Cloud , FL
2010.04 - 2015.01
- Executed daily activity schedules.
- Gathered materials and assisted with set-up, breakdown, and cleanup.
- Collaborated with other camp counselors to create atmosphere of fun and learning.
- Developed arts and crafts activities.
- Maintain safety, security and cleanliness of facility. Planned developmentally appropriate activities for children ages 5-14.
- Supervised large group recreational activities including games and team building skills.
- Implemented daily schedule.
- Responsible for all accident/incident reports which were completed in accordance to the city policy.
- Responsible for the health and well-being of all children in assigned group.
Education
Associate of Arts - Baking And Pastry Management
Valencia College
Orlando High School Diploma -
Harmony High School
Saint Cloud 05.2013
Skills
- Strong Organizational Skills
- Document and File Management
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Microsoft Office
- Microsoft Outlook
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant
City Of Saint Cloud
2022.03 - Current
Customer Service Representative
City Of Saint Cloud
2019.07 - 2022.03
Recreation Camp Leader
City Of Saint Cloud
2015.01 - 2019.06
Recreation Counselor
City Of Saint Cloud
2010.04 - 2015.01
Associate of Arts - Baking And Pastry Management
Valencia College
High School Diploma -
Harmony High School
- CNP - Certified Notary Public
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