Valerie Griffin
Sour Lake
Summary
Experienced in managing daily operations within a blood donation center, overseeing staff training on safety protocols and operational procedures. Coordinated staffing schedules to maintain adequate coverage and managed inventory to ensure seamless operations. Enhanced workflow efficiency through effective communication between departments and compliance monitoring with health regulations. Implemented process improvements that streamlined operational activities, contributing to overall organizational effectiveness.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Biomat USA
Beaumont
07.2017 - 06.2025
- Supervised daily operations in a busy blood donation center.
- Trained staff on safety protocols and operational procedures.
- Coordinated schedules to ensure adequate staffing levels throughout shifts.
- Managed inventory of supplies and equipment for seamless operations.
- Facilitated communication between departments to enhance workflow efficiency.
- Monitored compliance with health regulations and company policies.
- Conducted performance evaluations to support staff development initiatives.
- Implemented process improvements to streamline operational activities effectively.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
Education
GED -
Hardin Jefferson
Sour Lake, TX09-1996
Skills
- Inventory management
- Safety compliance
- Staff training
- Process improvement
- Customer service
- Team collaboration
- Standard operating procedures
- Management
- Root-cause analysis
- Task delegation
- Employee engagement
- Performance monitoring
- Productivity management
- Team Training
- Incident reporting
- Production
- Scheduling coordination
- Safety oversight
- Customer relationship management
- Compliance management
- Delegation
- Staff supervision
- Customer relations
- Inventory coordination
- Operations management
- Multitasking
- Staff management
- Problem-solving abilities
- Office safety protocols
- Motivational leadership
About me
- Quick learner
- Compliance and SOP knowledgeable
- Mature and dedicated
- Trained in phlebotomy, vitals and administration and management
- FDA and audit experience
- Kids are grown and looking to work at my forever place, very dedicated and dependable.
References
References available upon request.
Timeline
Operations Supervisor
Biomat USA
07.2017 - 06.2025
GED -
Hardin Jefferson