Valerie Grom
Modesto,CA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Walmart
11.2022 - Current
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained new team members on operational procedures and best practices.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Conducted regular performance evaluations, providing constructive feedback to enhance team development.
- Monitored inventory levels, facilitating timely restocking to meet customer demand.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Developed schedules to ensure adequate staffing during peak hours, improving service delivery speed.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Foods and Consumables Team Lead
Walmart
09.2020 - 11.2022
- Led team in achieving operational goals, ensuring compliance with company standards.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Mentored new team members, fostering a culture of collaboration and continuous improvement.
- Implemented training programs to improve employee skills and performance metrics.
- Implemented inventory management systems, reducing stock discrepancies and improving product availability.
- Mentored junior staff, fostering a collaborative environment and enhancing team productivity.
- Coordinated with vendors to negotiate favorable terms, optimizing cost management for merchandise purchases.
- Enhanced visual merchandising standards, creating compelling displays that attracted customer attention and drove sales.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Electronics Department Manager
Walmart
06.2009 - 09.2020
- Managed electronics inventory, ensuring optimal stock levels and product availability.
- Trained and mentored staff on customer service standards and product knowledge.
- Developed and implemented strategies to enhance sales performance in electronics department.
- Analyzed sales trends to forecast demand and adjust merchandising accordingly.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and issues, improving overall satisfaction within the department.
- Conducted regular performance evaluations, providing feedback to promote employee growth and development.
- Increased department revenue by developing strategic sales plans, promotions, and product displays.
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Implemented a training program for new hires, resulting in quicker onboarding and higher employee retention rates.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Coordinated special events or promotional activities within the department to drive customer interest and increase sales opportunities.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Lingerie and Accessories Department Manager
Walmart
09.1992 - 06.2009
- Led team to optimize inventory management processes, enhancing stock accuracy and reducing shrinkage.
- Developed training programs for staff, improving operational efficiency and employee engagement across departments.
- Streamlined scheduling procedures, resulting in improved labor allocation and enhanced customer service levels.
- Implemented cost-saving initiatives, successfully reducing operational expenses while maintaining service quality standards.
- Enhanced workflow processes through technology integration, resulting in greater productivity and reduced manual errors.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Sales Associate
Walmart
09.1990 - 09.1992
- Assisted customers in product selection, ensuring satisfaction through tailored recommendations.
- Managed inventory levels, performing regular stock checks to maintain optimal product availability.
- Collaborated with management to create engaging merchandising displays that attracted customer attention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Grace M Davis High School
Modesto, CASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Complaint resolution
- Performance monitoring
- Performance improvement
- Employee evaluation
- Employee training
- Problem-solving
- Teamwork and collaboration
- Team supervision
Accomplishments
- Supervised team of 27 team members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Certified in PLE
Timeline
Digital Team Lead
Walmart
11.2022 - Current
Foods and Consumables Team Lead
Walmart
09.2020 - 11.2022
Electronics Department Manager
Walmart
06.2009 - 09.2020
Lingerie and Accessories Department Manager
Walmart
09.1992 - 06.2009
Sales Associate
Walmart
09.1990 - 09.1992
High School Diploma -
Grace M Davis High School