Valerie Groves
Rarden,OH
Summary
Results-driven salesperson with a proven track record in customer engagement and relationship building. Expertise in enhancing client satisfaction and boosting sales through effective interactions.
Overview
21
21
years of professional experience
Work History
Salesperson
AMS Health Sciences LLC/Saba
03.2012 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Analyzed customer feedback to identify trends and inform product development initiatives.
- Developed and maintained strong customer relationships to enhance client satisfaction and retention.
- Executed targeted sales strategies to increase product visibility and market share.
Physician Office Assistant
KDMC Heart Institute
04.2005 - 05.2012
- Managed patient scheduling and appointment coordination to optimize operational efficiency.
- Assisted in patient check-in and check-out processes, enhancing customer service experience.
- Maintained accurate electronic health records, ensuring compliance with healthcare regulations.
- Supported medical staff by preparing examination rooms and organizing necessary supplies.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals to specialists, optimizing patient access to specialized care.
Education
Asscociates Degree in Business - Business
Southeastern Business College
New Boston, OH06-1997
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Customer engagement
- Sales process
- Records management
Timeline
Salesperson
AMS Health Sciences LLC/Saba
03.2012 - Current
Physician Office Assistant
KDMC Heart Institute
04.2005 - 05.2012
Asscociates Degree in Business - Business
Southeastern Business College