Valerie Gunnett

• Handled assignments independently with good judgement and critical thinking skills.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Assisted customers with returns, refunds and resolving transaction issues.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

I help with my 3 nephews which has autism he is 11 years old and I have been helping him since he was born.

I helped with the childen at the church. Put the babies down for naps. Changed diapers. And gave them snacks.

• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.