Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Concentra Urgent Care
Gilroy, CA
12.2014 - Current
Greeted patients upon arrival and verified patient information.
Answered incoming calls and responded to inquiries in a timely manner.
Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Collected co-pays at time of visit according to office policy.
Verified demographics and insurance information to register patients in computer system.
Assembled information concerning patients' clinical background and referral needs. Per referral, backgrounds.
Assisted with the collection of specimens for laboratory testing.
Sales Associate/ Pumpkin Tour Guide
Casa De Sweet Shop
Hollister, CA
10.2013 - 12.2013
Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices and services.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Restocked shelves as needed to ensure sufficient inventory levels.
Guided schools on their tour.
Followed a structured schedule.
Education
Certified - Medical Billing/Coder/Office Assistant
Institute For Business And Technology
Santa Clara, CA
09-2014
High School Diploma -
San Benito High School
Hollister, CA
06-2001
Some College (No Degree) - Medical Billing
Gavilan College
Gilroy, CA
Skills
Customer Service
Relationship Building
Multitasking and Organization
Phone and Email Etiquette
Appointment Scheduling
Patient Registration
Insurance Verification
HIPAA Compliance
Referral Coordination
Money Handling
Timeline
Patient Service Specialist
Concentra Urgent Care
12.2014 - Current
Sales Associate/ Pumpkin Tour Guide
Casa De Sweet Shop
10.2013 - 12.2013
Certified - Medical Billing/Coder/Office Assistant