Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Guttirez

Hollister,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Patient Service Specialist

Concentra Urgent Care
Gilroy, CA
12.2014 - Current
  • Greeted patients upon arrival and verified patient information.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Collected co-pays at time of visit according to office policy.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled information concerning patients' clinical background and referral needs. Per referral, backgrounds.
  • Assisted with the collection of specimens for laboratory testing.

Sales Associate/ Pumpkin Tour Guide

Casa De Sweet Shop
Hollister, CA
10.2013 - 12.2013
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Guided schools on their tour.
  • Followed a structured schedule.

Education

Certified - Medical Billing/Coder/Office Assistant

Institute For Business And Technology
Santa Clara, CA
09-2014

High School Diploma -

San Benito High School
Hollister, CA
06-2001

Some College (No Degree) - Medical Billing

Gavilan College
Gilroy, CA

Skills

  • Customer Service
  • Relationship Building
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Patient Registration
  • Insurance Verification
  • HIPAA Compliance
  • Referral Coordination
  • Money Handling

Timeline

Patient Service Specialist

Concentra Urgent Care
12.2014 - Current

Sales Associate/ Pumpkin Tour Guide

Casa De Sweet Shop
10.2013 - 12.2013

Certified - Medical Billing/Coder/Office Assistant

Institute For Business And Technology

High School Diploma -

San Benito High School

Some College (No Degree) - Medical Billing

Gavilan College
Valerie Guttirez