Versatile Senior Manager specializing in quality assurance and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Manage projects and provide production support for a large insurance new business organization.
Oversee project implementation for a financial sevices company with over 2 million clients, including leading a team across all project phases.
Coordinate testing schedules, project specifications, and user testing across multiple teams.
Create and implement test plans to assess project strengths and discover opportunities.
Create and deliver status reports to senior management.
Led the UAT team on a major three-year project that uplifted the entire insurance eApplication system to a new platform.
Managed the PAE and Test Planning process for multiple Investment and Opportunity projects.
Created and executed tests that critically assessed new user tools and systems including dramatically increasing the capacity of clients to navigate complex product offerings.