Overview
Work History
Education
Skills
Timeline
Generic

Valerie Hegarty

Astoria,NY

Overview

32
32
years of professional experience

Work History

Area General Manager / General Manager

Serendipity Labs
02.2018 - Current
  • Responsible for operations and overall profitability and success of office space and business support services
  • Embraces the team lead role in the center, ensuring that all employees are properly trained in order to be effective in their role
  • Responsible for overall probability of center
  • Understands the P&L and stays on top of the AR to ensure Company policy is always being followed
  • Builds strong relationships and is visible with clients to increase revenue for the center through office renewals, expansions and service revenue
  • Works side by side with Area Manager to generate new sales through broker networking events, responding to leads from our national sales team and building relationships with the property management
  • Coordinate regularly with building management on all client move ins and vendor work
  • Creates an on-stage presentation at all times, whether to clients, prospects, vendors, team members or management
  • Ensures the center is in compliance with center standards
  • Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
  • Work with a team of community managers to develop and oversee center events to ensure there is a good balance of educational, member appreciation and lead generating and sales related events.

Owner / Operator

The Majestic Hotel – Ocean Grove, NJ
12.2005 - 05.2023
  • Responsible for overall hotel operations of a 16 room hotel and 70 seat restaurant including: sales/marketing, rooms, food and beverage, accounting, human resources, guest and vendor relations, housekeeping and maintenance
  • Lead a team of 20 employees to provide the expected and optimum service to all guests throughout the house
  • Supervised a 1 million extension to the property
  • Installed, trained and monitored POS and PMS system for hotel and restaurant
  • Monitor and control property inventory levels to maximize profitability and minimize guest dissatisfaction
  • Set up SOP's and job descriptions for all positions
  • Responsible for all accounting - QuickBooks, wages, and developing budgets
  • Responsible for all sales in marketing activities including: local community networking, developing new partnerships in order to generate new business, website and social networking development
  • President of Ocean Grove Chamber of Commerce (2007-2009).

Community Manager

Regus Business Centers - New York, NY
05.2015 - 02.2018
  • Responsible for operations and overall profitability and success of office space and business support services
  • Embraces the team lead role in the center, ensuring that all employees are properly trained in order to be effective in their role
  • Responsible for overall probability of center
  • Understands the P&L and stays on top of the AR to ensure Company policy is always being followed
  • Builds strong relationships and is visible with clients to increase revenue for the center through office renewals, expansions and service revenue
  • Works side by side with Area Manager to generate new sales through broker networking events, responding to leads from our national sales team and building relationships with the property management
  • Coordinate regularly with building management on all client move ins and vendor work
  • Creates an on-stage presentation at all times, whether to clients, prospects, vendors, team members or management
  • Ensures the center is in compliance with center standards
  • Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
  • Work with a team of community managers to develop and oversee center events to ensure there is a good balance of educational, member appreciation and lead generating and sales related events.

Owner/Operator

The Majestic Hotel - New Hope, PA
03.2008 - 03.2014
  • Responsible for overall hotel operations of a 7 room hotel and 150 seat restaurant including: sales/marketing, rooms, food and beverage, accounting, employee, guest and vendor relations, housekeeping and maintenance
  • Lead a team of 25 employees to provide the expected and optimum service to all guests throughout the house
  • Installed, trained and monitored POS and PMS system for hotel and restaurant
  • Monitor and control property inventory levels to maximize profitability and minimize guest dissatisfaction
  • Set up SOP's and job descriptions for all positions
  • Responsible for all sales in marketing activities including: local community networking, developing new partnerships in order to generate new business, website and social networking development
  • Responsible for all accounting - QuickBooks, wages, and developing budgets.

General Manager

Regus Business Centers - New York, NY
02.2001 - 12.2005
  • Responsible for sales, marketing, operations and overall profitability and success of and 86 room shared office space and business support services
  • Responsible of hiring, development and training of all team members
  • Builds strong relationships and is visible with clients to increase revenue for the center through office renewals and expansions
  • Coordinate regularly with building management on all client move ins and vendor work
  • Continually seeks ways to maximize service revenue in the center
  • Key focus on client retention, through providing the 'wow' factor to our clients by taking pride in continually keeping the center 'show ready' by ensuring the business lounge/cafe, conference rooms and other common areas are spotless and prepared for our next guests at all times through personal efforts and effective utilization of the center team
  • Serve as a resource in assisting clients within the center; whether performing complex administrative tasks and projects, showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.

Guest Relations Manager

Fitzpatrick Hotel - New York, NY
08.1998 - 02.2001
  • Member of opening team of this 155-room boutique hotel
  • Managed hotel in absence of assistant manager
  • Hire, train and evaluate 15 employees
  • Created standard of performances for front service departments
  • Liaise with sales department in organizations of functions for corporate clients, leisure groups and client appreciation event
  • Ensure consistency in all guest services
  • Develop and maintain relationship with frequent guests and implement guest recognition program
  • Monitored all front of the house activities.

Bartender/ Assistant Manager

White Horse Tavern - New York, NY
12.1997 - 08.1998
  • Hired, trained, scheduled and managed 20 employees
  • Organized functions up to 200 people
  • Responsible for entire back office and accounting process
  • Menu arrangements and creation
  • Responsible for ordering and inventory control.

Administrative Assistant

Independent Pictures Dublin, Ireland
01.1997 - 12.1997
  • Meet and greet all clients
  • Performed general office duties
  • Organized travel, calendars and expense forms for multiple department heads.

Front Desk Manager & Guest Service Agent

Fitzpatrick Hotel - New York, NY
05.1992 - 09.1995
  • Monitored all front office activities for a 124-room property with 100% daily turnover
  • Hired, trained, scheduled and managed 14 employees
  • Cross-trained in sales and marketing and as a restaurant manager
  • Coordinated activities between all departments
  • Audited banks of all cash handling staff
  • Controlled room inventory
  • Managed hotel in absence of Assistant Manager.

Education

Bachelor of Science - Hotel, Motel, And Restaurant Management

Widener University
Chester

Associate of Applied Science - Hotel, Motel, And Restaurant Management

SUNY Delhi
Delhi, NY
05.1969

Skills

  • Process Improvement
  • Operations Management
  • Strategic Planning
  • Staff Management

Timeline

Area General Manager / General Manager

Serendipity Labs
02.2018 - Current

Community Manager

Regus Business Centers - New York, NY
05.2015 - 02.2018

Owner/Operator

The Majestic Hotel - New Hope, PA
03.2008 - 03.2014

Owner / Operator

The Majestic Hotel – Ocean Grove, NJ
12.2005 - 05.2023

General Manager

Regus Business Centers - New York, NY
02.2001 - 12.2005

Guest Relations Manager

Fitzpatrick Hotel - New York, NY
08.1998 - 02.2001

Bartender/ Assistant Manager

White Horse Tavern - New York, NY
12.1997 - 08.1998

Administrative Assistant

Independent Pictures Dublin, Ireland
01.1997 - 12.1997

Front Desk Manager & Guest Service Agent

Fitzpatrick Hotel - New York, NY
05.1992 - 09.1995

Bachelor of Science - Hotel, Motel, And Restaurant Management

Widener University

Associate of Applied Science - Hotel, Motel, And Restaurant Management

SUNY Delhi

Similar Profiles

CREATE PROFILE
Valerie Hegarty