Valerie Henderson
Humble,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Retail Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
13
13
years of professional experience
Work History
City Carrier
United Sates Postal Service
Houston , TX
2016.11 - Current
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Delivered packages and mail to business and people in local area.
People Department Manager
McDonald's Restaurant
Houston , Texas
2014.08 - 2016.10
- Managed staff of up to 50
- Determined required job seeker qualifications for potential interview by reviewing and evaluating application information.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Grew sales and boosted profit results by 3%
- Identified, hired and trained highly-qualified employees by teaching best practices, procedures and sales strategies.
- Completion of weekly schedules through strategic staffing
- Motivated employees through special events and incentive programs
Guest Services Manager
McDonald's Restaurant
Houston , Texas
2009.08 - 2014.08
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Improved customer service score to 100% within McdVoice Customer Satisfaction Surveys .
- Led weekly team meetings to communicate upcoming promotions and current metrics.
Education
GED -
Jasper High School
Jasper, TX08.1997
Skills
- Scheduling staff to maximize sales and profit
- Payroll Processing
- Staff Training
- Applicant Interviews
- Exit Interviews and Processes
- Sales Tracking
- Department Oversight
- Strategic Planning
- Train employees on correct policies and procedures to deliver exceptional customer service
- Maintain employee retention and turnover
- Cost Management
- Business Management Principles
Accomplishments
- People Department Promotion
- Promotion to Guest Service Manager due to training team to deliver 100% Customer Service on Mcvoice Survey.
- Guest Service Award
- Staffing - Worked directly with Human Resources for hiring and onboarding process.
- Collaborated with team of 60 in the development of delivering exceptional customer service.
- Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 3% growth of monthly customer sales
Timeline
City Carrier
United Sates Postal Service
2016.11 - Current
People Department Manager
McDonald's Restaurant
2014.08 - 2016.10
Guest Services Manager
McDonald's Restaurant
2009.08 - 2014.08
GED -
Jasper High School
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