Valerie Henderson
Indianapolis,IN
Summary
Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Teller
CIBM Bank
04.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
CUSTOMER SERVICE REPRESENTATIVE
Best Buy
06.2019 - 03.2023
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Advised clients regarding accounts, pricing schedules and financing options
- Addressed customers courteously using suitable methods and problem-solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Provided account information to customers and explained bill service policies and customer rights
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
CUSTOMER SERVICE CASHIER
Five Below
03.2017 - 07.2017
- Resolved customer concerns to meet unique needs and boost satisfaction
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Answered product questions with up-to-date knowledge of sales and store promotions
- Used POS system to compute accurate sales prices for purchase transactions.
Education
No Degree - Health Sciences
Ivy Tech Community College of Indiana
Indianapolis, IN05.2025
High School Diploma -
Lawrence North High School
Indianapolis, IN06.2019
Skills
- Active Listening
- Credit Card Payment Processing
- Customer Relations
- Retail Sales
- Customer Service
- Refund Processing
- Managing Multiple Tasks
Timeline
Teller
CIBM Bank
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Best Buy
06.2019 - 03.2023
CUSTOMER SERVICE CASHIER
Five Below
03.2017 - 07.2017
No Degree - Health Sciences
Ivy Tech Community College of Indiana
High School Diploma -
Lawrence North High School
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