VALERIE HENDERSON
CLOVIS,CA
Summary
Experienced professional scheduler with various medical, dental, and endodontic offices. Skilled in patient coordination, insurance verification, medical terminology and customer service. Currently working in a remote environment and hoping to continue with remote work.
Overview
18
18
years of professional experience
Work History
ANESTHESIA SCHEDULER
Community Medical Anesthesia Consultants
08.2020 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
SURGERY SCHEDULER
Clovis Community Medical Center
05.2014 - 08.2020
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Front Desk Patient Coordinator
Byron Reintjes, D.D.S
03.2012 - 04.2014
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Facilitated communication among patients, dental staff, and insurance companies, resolving issues promptly and professionally.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
Front Desk Patient Coordinator
Christopher Sabourin, D.D.S.
03.2010 - 02.2012
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Legal Secretary
Akulian, Ninnis, and Cribbs
11.2006 - 02.2010
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Transcribed legal documents and phone conversations.
Education
Bachelor of Science - Kinesiology
CSU, Fresno
Fresno, CAMaster of Science - Exercise Physiology
California University of Pennsylvania
California, PA08.2006
Skills
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Adaptability and Flexibility
- Staff Coordination
- Medical Terminology
Timeline
ANESTHESIA SCHEDULER
Community Medical Anesthesia Consultants
08.2020 - Current
SURGERY SCHEDULER
Clovis Community Medical Center
05.2014 - 08.2020
Front Desk Patient Coordinator
Byron Reintjes, D.D.S
03.2012 - 04.2014
Front Desk Patient Coordinator
Christopher Sabourin, D.D.S.
03.2010 - 02.2012
Legal Secretary
Akulian, Ninnis, and Cribbs
11.2006 - 02.2010
Bachelor of Science - Kinesiology
CSU, Fresno
Master of Science - Exercise Physiology
California University of Pennsylvania
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