Valerie Heredia-Rojas
Las Vegas,NV
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
3
3
years of professional experience
Work History
Key Holder
Maje
12.2022 - 12.2023
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
FOH Manager
The Habit Burger Grill
09.2020 - 05.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
Assistant Manager
Marciano By Guess
10.2020 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV06.2021
Skills
- Customer service excellence
- Problem-solving abilities
- Effective communication
- Organizational skills
- Multitasking
- Time management
- Store maintenance
- Menu knowledge
- Staff training
- Complaint handling
- Adaptability
Languages
Spanish
Limited Working
Timeline
Key Holder
Maje
12.2022 - 12.2023
Assistant Manager
Marciano By Guess
10.2020 - 12.2020
FOH Manager
The Habit Burger Grill
09.2020 - 05.2023
High School Diploma -
Desert Oasis High School
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