Valerie Hernandez
Moreno Valley,CA
Summary
Dedicated and detail-oriented Office Clerk with over 13 years of experience in the school district. Strong background in communication, leadership, and administrative support, aiming to leverage my skills to enhance the efficiency of school office operations.
Overview
15
15
years of professional experience
Work History
Office Manager
Alpha Red Dawg Transport
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Clerk II Sub
MVUSD
01.2010 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Successfully worked along side with teachers on ISPs.The set up of ISPs, receiving, imputing, and submitting contracts and work.
CSA
MVUSD
01.2010 - Current
- Enhanced student/staff satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with student/staff by consistently delivering outstanding service and follow-up support.
- Connected with student/staff by listening to concerns and answering questions.
- Provided exceptional service to student/staff by actively listening to their needs and offering personalized solutions.
Office Clerk
Stop and Go Smog
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Handled incoming business and client requests for information.
Parent Ambassador
MVUSD
01.2015 - 01.2021
- Served as organization ambassador at various charity events, promoting mission and values.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
Education
Artesia HS
Lakewood, CAMLC
Riverside, CASkills
Office Administration & Clerical Support
Student & Parent Engagement
Scheduling & Calendar Management
Data Entry & Record Keeping
Communication & Interpersonal Skills
Problem Solving & Conflict Resolution
Confidentiality & Data Privacy
Timeline
Office Clerk
Stop and Go Smog
01.2023 - 01.2024
Office Manager
Alpha Red Dawg Transport
01.2022 - Current
Parent Ambassador
MVUSD
01.2015 - 01.2021
Clerk II Sub
MVUSD
01.2010 - Current
CSA
MVUSD
01.2010 - Current
Artesia HS
MLC
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