Valerie Hernandez
Las Vegas,NV
Summary
I am a well quailed sales professional offering years of relatable experience, with proven success in improving operations; Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. In addition to being knowledgeable about training employees, coordinating work schedules, and updating inventory and dispatching logs. I am a diligent individual with a background in sales, administrative management, and customer relations; Furthermore, I habitually maintain a dedication to providing excellent service to not only enhance revenue, but most importantly to ensure customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Administrator, Business Credit
Nevada Corporate Headquarters
08.2024 - Current
- Identify opportunities to streamline processes and improve office operations and efficiency.
- Met customer call guidelines for service levels, handle time and productivity- (Minimum 100+ Outbound calls & 30 scheduled appointments)
- Promptly responded to inquiries and requests from prospective customers.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Improve office operations by automating client correspondence, record tracking and data communications.
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Thoroughly explain the business credit building process to client's and help reengage into the program if needed
- Engage with customers to determine needs and present appropriate resolutions.
- Work collaboratively with customer service, sales and development teams to resolve complaints and exceed team goals through effective client satisfaction rates.
New Patient Care Specialist
ADS- Advanced Diabetes Supply
01.2023 - 07.2024
- Guided patients through the process of how to ensure proper management of their diabetes through regular testing
- Assisted patients in navigating through the details of their insurance coverage
- Contributed to the implementation of new procedures in order to improve greater order fulfillment
- Coordinated with healthcare providers to streamline the onboarding process for patients, ensuring a positive and welcoming transition to our pharmacy
- Worked alongside healthcare insurance agents to improve patient outcomes and satisfaction
- Communicated with medical offices to obtain the necessary documents and authorizations needed in order to service the patient
Client Success Representative
Beyond Finance
01.2022 - 01.2023
- Handled approximately 75-120 inbound/outbound calls per day
- Served as an escalation point for issues that impact client's financial situation
- Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction
- Collaborated with sales, operations, and product teams to ensure customer requirements were met
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Referred unresolved customer grievances to designated departments for further investigation
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions
- Made appropriate account corrections to resolve customer problems
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
Operations Manager
O.A Solutions
01.2019 - 01.2022
- Oversaw the organization of projects for the structure, resulting in a 30% increase in sales
- Coordinated budget negotiations for the company to ensure efficient resource allocation
- Managed the logistics and coordinated a team of 9 staff members to ensure the successful completion of projects
- Initiated project proposals in collaboration with local vendors and organizations, which diversified the company's portfolio and grew our outreach to local business by 25%
Sales Agent
L.A Insurance
01.2017 - 01.2019
- Handled approximately 100-150 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Education
Diploma -
Del Mar High School
01.2012
Skills
- Bilingual (Spanish)
- 60 WPM Typing Speed
- Persuasive Communicator
- Competitive
- Tenacious negotiator & closer
- Flexible
- Resilient
- Team player
- Adaptable
- Trouble shooting
- Project management
- Active listening
- Relationship building
- Operational improvements
- Planning and prioritization
Certification
- ServSafe Certification (#22427061), CSN Culinary Program
Culinary
I took a 1 year culinary program at College of Southern Nevada that included the following courses: Sanitation, Cooking Basics 101, Principals of Baking.
Timeline
Department Administrator, Business Credit
Nevada Corporate Headquarters
08.2024 - Current
New Patient Care Specialist
ADS- Advanced Diabetes Supply
01.2023 - 07.2024
Client Success Representative
Beyond Finance
01.2022 - 01.2023
Operations Manager
O.A Solutions
01.2019 - 01.2022
Sales Agent
L.A Insurance
01.2017 - 01.2019
- ServSafe Certification (#22427061), CSN Culinary Program
Diploma -
Del Mar High School
Similar Profiles
Melanie TrescottMelanie Trescott
Customer Service Representative at Nevada Corporate HeadquartersCustomer Service Representative at Nevada Corporate Headquarters
Sara Marie ApplemanSara Marie Appleman
Human Resources Specialist at EnerSys Corporate HeadquartersHuman Resources Specialist at EnerSys Corporate Headquarters
CAROLYN OSBORNCAROLYN OSBORN
Training and Development Specialist at Stater Bros. Corporate HeadquartersTraining and Development Specialist at Stater Bros. Corporate Headquarters