Valerie Herrera
Chattanooga,TN
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Defoor Hospitality Group
06.2022 - Current
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greet every guest when entering the hotel and accommodate every request.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods, including credit cards and checks.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Sales Coordinator
Hotel Indigo
Chattanooga
04.2023 - 04.2024
- As a sales coordinator at Hotel Indigo, I responded to guests' concerns for their room blocks and meeting events.
- Made room blocks for events, weddings, and guests' special events.
- I was in contact with the event planners to ensure that their meetings and events went smoothly, including handling their food orders, reservation requests, and event room planning.
- Processing payments for the events and making sure all payments were up to date.
- Answered any questions regarding hotel venues, rates, room types, venue packages, banquets, and invoices.
- Send out emails about their invoice and proposal.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Trained, managed and motivated employees to promote professional skill development.
Retail Associate
Palmetto Moon
Chattanooga
02.2022 - 12.2022
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Lodging Events
GRANDVIEW
Chattanooga
08.2021 - 12.2021
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Replenished amenities in guest rooms according to established standards.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
- Maintained cleanliness of kitchen, including cooking utensils, dishes, and workstations.
Hostess
Bloomin' Brands
Chattanooga
08.2020 - 08.2021
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
College Degree in Business Management -
Chattanooga State Community College
12-2024
High school diploma -
Howard High School
Chattanooga, TN05.2022
Skills
- Host/Hostess
- Restaurant Experience
- Computer skills
- Organizational skills
- Sales
- Customer service
- Front desk
- Office experience
- Fluent in English and Spanish
- Communication skills
- Time management
- Business development
- Marketing
- Management
- Administrative experience
- Phone etiquette
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Cash register
- Cash handling
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Sales Coordinator
Hotel Indigo
04.2023 - 04.2024
Front Desk Receptionist
Defoor Hospitality Group
06.2022 - Current
Retail Associate
Palmetto Moon
02.2022 - 12.2022
Lodging Events
GRANDVIEW
08.2021 - 12.2021
Hostess
Bloomin' Brands
08.2020 - 08.2021
College Degree in Business Management -
Chattanooga State Community College
High school diploma -
Howard High School
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