Valerie Herrera
Manager
Olathe,KS
Summary
Versatile and results-oriented professional with experience in both the Army National Guard and retail management at Goodcents. Demonstrates exceptional leadership, strategic planning, and customer service skills. Proven ability to maintain professionalism under pressure, with a notable record in enhancing team performance and customer satisfaction. Proficient in foreign languages consistently achieving goals with precision and efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Manager
Goodcents
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Enlisted Soldier
Army National Guard
10.2021 - Current
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Operated and maintained armored vehicles.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Trained in small arms, anti-armor and indirect fire weapons.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Secured and protected military property, assets, and personnel.
Education
Bachelor of Arts - Communications Studies
University of Kansas
Lawrence, KS05-2027
Skills
- Military discipline
- Physical fitness
- First aid proficiency
- Foreign language proficiency
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Task delegation
- Strategic planning
- Verbal and written communication
- Complex Problem-solving
- Workforce management
- Financial management
- Clear communication
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
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