Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Hess

Summary

Accomplished General Manager at Buckle, adept in operations management and leadership, significantly grew business to $3.5 million. Expert in fostering team unity, driving sales growth, and executing strategic plans. Recognized for outstanding performance and employee development, excelling in customer relations and vendor negotiations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience

Work History

General Manager

Buckle
07.2006 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Grew business from thousands to 3.5 million.
  • Developed more 2 mangers in other states who are growing there city's .
  • top performing store in company (545 stores) in Oakley, JB holt and Hurley recognized from owners with awards.

Executive Manager

Foley's / Macy's
02.1998 - 07.2006
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Evaluated and decided upon key investments in equipment, infrastructure and talent.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Optimized supply chain operations through rigorous analysis of inventory levels, production schedules, and shipping logistics for enhanced cost control.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Bachelor of Science - Business Management

University of North Texas
Denton, TX
05-2000

Associate of Science - Business Marketing

Collin County Community College
Plano, TX
05-1998

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Time Management
  • Customer Relations
  • Staff Training
  • Employee Scheduling
  • Staff Supervision
  • Motivation
  • Consistently meet goals
  • Recruitment
  • Marketing
  • Vendor Negotiations
  • Loss Prevention

Timeline

General Manager

Buckle
07.2006 - Current

Executive Manager

Foley's / Macy's
02.1998 - 07.2006

Bachelor of Science - Business Management

University of North Texas

Associate of Science - Business Marketing

Collin County Community College

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Valerie Hess