Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Hickman

Woodward,OK

Summary

Office Manager with a proven track record at Waterdogs Oilfield Service, enhancing operational efficiency and customer satisfaction. Expert in retail sales, leveraging superior attention to detail and excellent teamwork skills to exceed performance goals. Dynamic Esthetician, achieving significant improvements in client skin care through customized treatments and product recommendations.

Overview

21
21
years of professional experience

Work History

Esthetician

Self Employed
01.2000 - 03.2021


  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Welcomed clients arriving for appointments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Stocked treatment rooms with proper supplies.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Recommended and performed microdermabrasion, peels and red light therapy contour treatments.

Office Manager

Waterdogs Oilfield Service
08.2008 - 01.2018
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Responsible for multiple tasks including, answering phone systems, typing and word processing, billing and recording client payments, maintaining company expense records, DOT logging, new employee hiring processes, company taxes, and company payroll.

Assistant Manager

Chico's
06.2002 - 03.2003
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate of Applied Science - Court Reporting

Rose State College
Midwest City, OK
01.2002

Associate of Applied Science - Advanced Computers

Southwestern Oklahoma State University
Weatherford, OK
01.1997

Skills

  • Customer Service
  • Administrative Support
  • Call Handling
  • Payroll
  • Computer Skills
  • Telephone Etiquette
  • Excellent team player
  • Retail Sales
  • Scheduling
  • Superior attention to detail

Timeline

Office Manager

Waterdogs Oilfield Service
08.2008 - 01.2018

Assistant Manager

Chico's
06.2002 - 03.2003

Esthetician

Self Employed
01.2000 - 03.2021

Associate of Applied Science - Court Reporting

Rose State College

Associate of Applied Science - Advanced Computers

Southwestern Oklahoma State University

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Valerie Hickman