Summary
Work History
Education
Skills
Timeline
Overview
Generic

Valerie Holihan-Marlow

Fenton,Michigan

Summary

Skilled Licensed Practical Nurse offering 20+ years of experience in the field. Proficient and caring nurse team member, who's patient-centric and self driven. Adept at addressing patient needs with compassionate care and attention to detail. Strong interpersonal, computer and communication skills, who helps to manage and improve patient outcomes.

Work History

Licensed Practical Nurse

The B-12 Store
08.2021 - Current
  • Administering vitamin shots
  • Optimizing sales
  • Educating customers of difference between regular vitamins vs vitamin shots
  • Establishing client base with newly formed business and delivering excellent client experience

Nurse

Lancesoft and CareOne
01.2021 - 12.2021
  • Greeting clients/inmates promptly and with courtesy
  • Taking full vital signs
  • Explaining procedures to clients/inmates. Having clients fill out proper paperwork
  • Administering prescribed medication, injections, and treatment when needed, within scope of practice
  • Assessing, documenting, implementing, and charting when necessary
  • Maintaining efficient client/inmate flow and communicating with providers and healthcare teams
  • Answering phones and messages
  • Printing, documenting client/inmate paperwork
  • Responding to life threatening situations based on nursing standards, policies, and procedures and protocols, and implementing care when necessary

Licensed Practical Nurse

Wellbridge Of Brighton
2020.07 - 2021.03
  • Developing and modifying patient care plans and assisting interdisciplinary team in identifying client needs and goals to determine priorities of care in their rehabilitation process
  • Analyzing patient responses to medications, therapies and variances in plans of care
  • Assessing patients' temperature, pulse, and blood pressure and recording in EMR
  • Educating patients and caregivers on healthcare protocols and processes
  • Collaborating with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care
  • Managing support services and fostering communication among social workers, therapists, hospital staff, and patients

Driver

Uber
03.2018 - 05.2019
  • Delivering goods and products to customer on time and in excellent condition
  • Coordinating efficient routes to avoid delays and optimize schedules
  • Keeping detailed mileage and fuel reports to track overall fuel costs

Intake Coordinator

Memorial Care Medical Group
12.2016 - 06.2018
  • Managing patient census with a resolution-driven approach to close gas in clinical and non-clinical patient care
  • Identifying and coordinating community resources with patients that would benefit their care
  • Providing patient education and health literacy on the management of chronic conditions
  • Performing medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills
  • Assisting/managing referrals and appointment scheduling in transition of care

ACO Nurse Case Manager

Memorial Care
07.2015 - 03.2018
  • Coordinating personal care services for different populations in accordance with federal, state, and local standards and regulations
  • Treating the population with respect and dignity to pursue the most self-sufficient life
  • Evaluating and advocating for clients medical needs and changes in partnership with the medical team and outside services
  • Identifying barriers to improve opportunities and efficiency in care, while reducing hospital visits
  • Documenting clearly and accurately using EMR programs such as Epic, Next GEN, Citrix, Availity, and MMH systems
  • Communicating with all stakeholders the required health related information

Nurse Case Manager/Appeals & Grievances

Goldenstate Medicare HMO Health Plan
02.2016 - 07.2016
  • Processing of all Consumer and Independent Medical reviews and complaints
  • Acting as a primary contact between the providers, delegated entities and internal departments and agencies in resolving Member grievance and appeals by maintaining positive communication and working closely with the Compliance and Legal Departments in resolving Members complaints, grievances and appeals
  • Filing of Grievances and Appeals/Claim Dispute/requesting a a State Fair Hearing process
  • Distinguishing between an inquiry, a grievance, an Appeal, a Claim Dispute, and a quality of care Issue and knowing how to triage, resolve, or refer incoming calls to appropriate personal
  • Reviewing Provider and Member appeals and/or complaints and maing appropriate determination based on documentation presented by appealing agent with reference to federal, state, and local regulations

Filed Intervention Nurse, DM Health Coach

Brand New Day
04.2012 - 10.2015
  • Monitoring and coordinating the delivery of preventive and routine health care for individuals
  • Ensuring adequate scheduling and completion of health related exams, appointments, laboratory/ diagnostic testing as ordered or required
  • Assisting in coordination of medical program needs with community services, medical providers and other related agencies
  • Monitoring medication adherence and review
  • Eliminating patient complexity and understanding patient pain points, while increasing transparency, for greater access and easier navigation in patients experience

Education

Associate of Science - Nursing

Cypress College
9200 Valley View Street, Cypress, Ca 90630
08.1991

Associate of Science - Nursing Certificate

Stanbridge College
Irvine, CA
08.2010

BBA - Nursing

Regis University
3333 Regis Blvd
06.2010

Skills

  • Immunization Administration
  • Quality Assessments
  • Wound Dressing and Suturing
  • Patient Management
  • Inpatient care
  • Maintaining nutrition
  • Transcribing orders
  • Indirect Patient Care
  • Chronic disease management
  • Caregiving skills
  • Outpatient care
  • Documenting intake
  • Medical Records Management
  • Direct Patient Care
  • Case management
  • Critical Thinking

Timeline

Licensed Practical Nurse

The B-12 Store
08.2021 - Current

Nurse

Lancesoft and CareOne
01.2021 - 12.2021

Licensed Practical Nurse

Wellbridge Of Brighton
2020.07 - 2021.03

Driver

Uber
03.2018 - 05.2019

Intake Coordinator

Memorial Care Medical Group
12.2016 - 06.2018

Nurse Case Manager/Appeals & Grievances

Goldenstate Medicare HMO Health Plan
02.2016 - 07.2016

ACO Nurse Case Manager

Memorial Care
07.2015 - 03.2018

Filed Intervention Nurse, DM Health Coach

Brand New Day
04.2012 - 10.2015

Associate of Science - Nursing

Cypress College

Associate of Science - Nursing Certificate

Stanbridge College

BBA - Nursing

Regis University

Overview

11
11
years of professional experience
Valerie Holihan-Marlow