Valerie Holvey
Munster,IN
Summary
Dynamic professional with a proven track record in client relations and customer satisfaction, honed across roles from Lead Packer at SG 360 to management positions in the hospitality industry. Excelled in multi-task management and creative problem-solving, significantly enhancing operational efficiency. Skilled in machinery operation and forklift driving, with a flair for anticipating product needs and fostering organizational excellence.
Overview
21
21
years of professional experience
Work History
Lead Packer
SG 360
Wheeling, IL
10.2020 - Current
- Reading job tickets.
- Accessing the different needs of each job, setting up gluers/UV.
- Setting up inline, plows, and slitters.
- Setting up all needs for the delivery system, tools for successful delivery, with an accurate count.
- Minor maintenance for the press.
- Sub for feeder position as needed.
- Hung rolls for the feeder.
- Clean the units and rollers before shutdown.
Bindery/Delivery/Shipping and Receiving Manager
Accucraft Imaging
Hammond, IN
10.2017 - 02.2022
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Trained staff on material handling processes to reduce shipping times.
- Planned stock quantities according to marketplace demand and sales forecasts.
Bartender
2nd String Quarterback
East Chicago, IN
07.2014 - 03.2020
- Confirmed customers' ages for alcohol service, and discontinued service to intoxicated guests.
- Operated the cash register and Point of Sale (POS) system for transactions, and made proper change.
- Promoted upsell items.
- Monitored patrons to keep alcohol consumption at designated levels.
Life Insurance Agent
One Life
, IL
11.2015 - 01.2017
- Communicated with clients to understand needs and identify best policies for each case.
- Offered policy guidance and management to promote asset protection.
- Upsold products to policyholders and potential new clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Cultivated professional relations to establish long-term profitable partnerships.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Bartender/server/trainer
Buffalo Wild Wings
Schererville, IN
09.2011 - 06.2014
- I worked at the Schererville location, which I served, but the various other locations I was a bartender and bar trainer.
- I am a Wing Certified Trainer, in both the server and bar positions.
- I love sports and this is a great place to be during football season.
- Although I do alright financially, I am happier bartending or possibly in sales of some sort.
Bartender/cook/manager
Paulie's Pub
Chicago Heights, IN
08.2007 - 08.2011
- At Paulie's, I initiated and managed the facebook page that they continue to use today to advertise different events that Paulie's sponsor I served drinks, prepared and served food, and had shift management responsibilities, such as manager buys.
- I had shift management responsibilities, such as manager buys and being the only person on premises to make decisions.
- I replenished stock and topped the bottles for the Berg system.
- As well as all closing and opening procedures.).
2800 Country Club Drive
Olympia Fields country club
Olympia Flds, IL
04.2004 - 01.2008
- My duties included ordering all inventory for the fine dining room and the bar attached.
- I was responsible for the wine inventory which was quite extensive.
- I Worked with the distributors to have Macallan scotch tasting, a mystery dinner, and other activities that would help break up the winter slow season.
Education
Associate of Arts - Psychology
University of Phoenix
Skills
- Client relations
- Customer satisfaction
- Multi-task management
- Self motivated
- Computer literate
- Creative problem solving skills
- Shipping and receiving
- Bindery, knowledge of various machinery
- Proficient forklift driver
- Problem resolution
- Anticipate product needs
- Organizational skills
Timeline
Lead Packer
SG 360
10.2020 - Current
Bindery/Delivery/Shipping and Receiving Manager
Accucraft Imaging
10.2017 - 02.2022
Life Insurance Agent
One Life
11.2015 - 01.2017
Bartender
2nd String Quarterback
07.2014 - 03.2020
Bartender/server/trainer
Buffalo Wild Wings
09.2011 - 06.2014
Bartender/cook/manager
Paulie's Pub
08.2007 - 08.2011
2800 Country Club Drive
Olympia Fields country club
04.2004 - 01.2008
Associate of Arts - Psychology
University of Phoenix
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