Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Idle

Gallatin,TN

Summary

Dedicated and detail-oriented Customer Service Specialist with experience in providing exceptional support in fast paced environments. Possesses a strong background in customer service, data entry, and effective communication. Leveraging personal experience managing enteral nutrition feeds for my son, I bring a unique perspective to the role, understanding the critical importance of precision and empathy in patient care. Proven ability to triage calls, collaborate with various departments, and consistently meet the demands of a fast-paced work environment. Committed to delivering high-quality service in alignment with Coram/CVS Health's mission, contributing to the success of the Enteral Nutrition Center team.

Overview

5
5
years of professional experience

Work History

Warehouse Picker

Amazon
07.2018 - Current
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Processed orders on-time and without error, consistently making daily quotas.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Customer Service Representative

Comcast
07.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cable Technician

Anistar Technologies
11.2022 - 02.2023
  • Dressed, terminated and tested cables and components.
  • Installed, maintained and repaired voice and data communications systems.
  • Excellent communication skills, both verbal and written.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls.
  • Organized and detail-oriented with a strong work ethic.

Education

Information Technology

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ

Associate of Science - Health Administration

Volunteer State Community College
Gallatin, TN
07.2026

Skills

  • Adaptability
  • Time Management Skills
  • Works Well in Fast Paced Environment
  • Strong Attention to Detail
  • Problem Solving Skills
  • Excellent written and verbal communication
  • Motivated Employee
  • Strong Work Ethic
  • Microsoft Office Proficient

Timeline

Customer Service Representative

Comcast
07.2023 - 09.2023

Cable Technician

Anistar Technologies
11.2022 - 02.2023

Warehouse Picker

Amazon
07.2018 - Current

Information Technology

Maricopa Community Colleges - Estrella Mountain Community College

Associate of Science - Health Administration

Volunteer State Community College

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Valerie Idle