Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Timeline
Generic

Valerie Isaacs

Fort Worth,TX

Summary

Highly motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goals are to maintain full-time position that offers professional challenges. Growth must be allowed. Results-driven and focused on delivering exceptional support for customer needs. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Server

Marty B's
11.2021 - Current
  • Built strong and kind relationships with regular customers through genuine hospitality, encouraging repeat business, and loyalty to customers.
  • Displayed excellent service to customers, successfully increasing referrals, and walk-in business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Passionate about learning and committed to continual improvement and constant growth.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations, and worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted in event planning and execution, leading to successful private parties and special events.
  • Mentored new hires through training processes, ensuring they became productive team members quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.

Server/Bartender/Shift Manager

Shady Oak BBQ And Grill
03.2012 - 03.2020
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Science - Psychology

McMurry University
Abilene, TX
05.2012

Skills

    • Hospitality service expertise
    • Strong Work Ethic
    • Decision-Making
    • Conflict and Complaint Resolution
    • Time Management
    • Reliable and Responsible
      • Warm and Friendly
      • Sales expertise
      • High Energy and Stamina
      • Relationship Management
      • Performance Improvement
      • Verbal Communication

Accomplishments

  • Consistently one of the top sales employee's on a month to month basis.
  • Was part of and helped a major catering program grow. Event coordinating for events of 300+ people. Onsite and offsite.
  • Was a member of a hand picked extensive training team for new hires.

Additional Information

  • Traveling
  • Music! Music! Music!
  • Dancing
  • Painting


References

Matt Ditty

General Manager | Marty B's

817-905-5268


Keitha Carson

Event Coordinator | Marty B's

817-885-9459


Christina Darby

Bar Manager | Shady Oak BBQ and Grill

682-433-9583


Timeline

Server

Marty B's
11.2021 - Current

Server/Bartender/Shift Manager

Shady Oak BBQ And Grill
03.2012 - 03.2020

Bachelor of Science - Psychology

McMurry University

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Valerie Isaacs