Proactive and goal-oriented professional with excellent time management, communication, and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
30
30
years of professional experience
Work History
Academic Counselor
The University of Mississippi
01.2017 - Current
Advised students on degree requirements, course selection, internships, job opportunities and other related areas
Evaluated transcripts utilizing the Equivalencies table
Recruited students for campus degree programs
Created and maintained spreadsheets and degree plans for all students
Monitored student progress through regular meeting and follow-up communications
Assisted with various student retention projects
Maintained student records keeping in compliance with FERPA, district policies and administrative regulations
Utilized SAP and Salesforce to run enrollment reports and also to assist students with various tasks including admission, registration, grades and holds
Program Assistant
The University of Mississippi
01.2003 - 01.2017
Communicated with various departments within The University of Mississippi
Student employee and front office area supervisor
Created master office calendar and student employee policies and procedures manual
Monitored progress of current projects to ensure deadlines were met
Managed online Ed2Go and CEU continuing education courses
Provided administrative support to program managers to ensure successful completion of program objectives
Senior Secretary
The University of Mississippi
01.1998 - 01.2003
Manage front desk, answering phones, assisting walk-ins and scheduling appointments
Maintained confidential records for executive staff members using discretion when handling sensitive information
Provided administrative support to management team including scheduling appointments, organizing meetings and managing calendar invites
Assist with the coordination of continuing education courses
Various computer-related tasks (i.e., spreadsheets, Salesforce data entry, memos, letters, etc.)
Secretary II
Methodist Health Systems HME
01.1995 - 01.1998
Manage front desk, answering phones and assisting walk-in patients
Maintain patient records and keep in compliance with HIPPA regulations
Prepare daily deposits
Various computer-related tasks and other duties as assigned
Education
Master of Arts - Higher Education & Student Personnel
The University of Mississippi
Oxford, MS
08.2022
Bachelor of General Studies - undefined
The University of Mississippi
Oxford, MS
12.2014
Associate of Arts - undefined
Holmes Community College
Goodman, MS
05.1992
Skills
Collaboration and teamwork
Adaptability
Attention to detail
Technology proficiency
Problem-solving
Effective communication
Data accuracy
Training
2012-present Security Awareness Training – Oxford, MS
2023 Think Forward Quality Enhancement Plan
2022 Adult Mental Health First Aid USA from National Council for Mental Wellbeing
2022 Inclusive and Equitable Hiring Processes: Faculty and Staff Searches
2019 Individual Excellence
2018 Active Shooter Situations: What Should You Do?
2016 Preventing Discrimination and Sexual Violence: Title IX, VAWA and Clery Act
2014 Fundamentals of Emergency Management through FEMA
2008 Association of Continuing Higher Education Convention – Tunica, MS
2007 National Conference on Student Recruitment, Marketing and Retention – Orlando, FL
2007 Preventing Employment Discrimination
2007 Preventing Sexual Harassment
2003-present Various Campus Management System (SAP, HR) Training Seminars as needed
1998-present Various Customer Service Seminars (i.e., F.I.S.H., Give ‘Em the Pickle, Adm. Prof)
Timeline
Academic Counselor
The University of Mississippi
01.2017 - Current
Program Assistant
The University of Mississippi
01.2003 - 01.2017
Senior Secretary
The University of Mississippi
01.1998 - 01.2003
Secretary II
Methodist Health Systems HME
01.1995 - 01.1998
Bachelor of General Studies - undefined
The University of Mississippi
Associate of Arts - undefined
Holmes Community College
Master of Arts - Higher Education & Student Personnel