Valerie Jackson
Cypress
Summary
Proven Customer Service Representative at Sutherland Global Service, adept in problem-solving and computer proficiency. Excelled in enhancing customer loyalty and team productivity by implementing effective dispute resolution and data entry techniques. Achieved significant improvements in customer satisfaction and operational efficiency through critical thinking and active listening.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Robert Half
08.2024 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Receptionist
Genentech
08.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Sutherland Global
07.2015 - 09.2021
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
Education
Bachelor Of Business -
University of Houston - Downtown
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Receptionist Administrator
Robert Half
08.2024 - 02.2025
Receptionist
Genentech
08.2022 - 02.2024
Customer Service Representative
Sutherland Global
07.2015 - 09.2021
Bachelor Of Business -
University of Houston - Downtown
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