Valerie Jacques Louis
Oakland Park,
Summary
Dynamic professional with extensive experience in office management and customer service, notably at Mendez Medical Center. Excelled in enhancing operational efficiency and fostering a collaborative work environment. Skilled in scheduling, workflow planning, and staff training. Proven track record in improving appointment systems and resolving conflicts, significantly boosting team productivity and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Supervisor
Mendez Medical Center
5950 W Oakland Park Blvd, Lauderhill, FL 33313
03.2009 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Handled conflict resolution among staff members effectively fostering a harmonious working environment.
- Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
Front Office Supervisor
Doctor's Medical Center
4888 NW 183rd Street # 101, Miami Gardens, FL 3305
02.2003 - 02.2009
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
Front Desk Receptionist
Open MRI
North Miami Beach, FL
06.1999 - 04.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Associate of Science - Heath Information Management Program
Broward College
Coconut Creek, FL12-2019
Associate of Science - Heath Administration
National School of Technology
North Miami Beach, FL04-2000
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Full Professional
French
Native or Bilingual
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Office Supervisor
Mendez Medical Center
03.2009 - Current
Front Office Supervisor
Doctor's Medical Center
02.2003 - 02.2009
Front Desk Receptionist
Open MRI
06.1999 - 04.2002
Associate of Science - Heath Information Management Program
Broward College
Associate of Science - Heath Administration
National School of Technology