Valerie Jara

-Morning shift: count safe, put out floats in registers, daily reports, walk building to ensure all theatres are clean and there are no safety hazards.
-Closing shift: close day, end of day reports, ensure all guests and employees are out of building, set alarm.
-Dealt with all money handling- Counting out drawers, fixing floats, counting safe, deposits etc.
-Ensured the theatre programme met the needs of the business plan by monitoring it; adding shows or removing shows depending on what is selling.
-Created showtimes using Showtime Manager; Sent to district manager for approval to open showtimes.
-Managed and supervised staff within the building to ensure high standards in customer delivery.
-Managed vendor relationships and served as the primary point of contact for assigned areas of responsibility.
-Dealt with any issues pre, during or post-performance, particularly complaints from the audience, including responding to written complaints
-Office Work: respond to all emails, ensure proper paperwork is completed by staff including up to date Food Handlers and RBS, write ups/verbals.
-In charge of break room powerpoint; Made a powerpoint so staff knew latest updates, announcements for fun stuff like dress up days, employee highlights; tried to be as inclusive as possible and make it fun for staff.

-Accomplished multiple tasks within established timeframes.

-Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

-Front of House: Cashiered, took guests orders, stocked, maintained dining room cleanliness and trashes, maintained restrooms, table touch-ins, up-streamed, bagged front counter.

-Drive-Thru: took guests orders over headset while preparing drinks and bagged food, took guests payments, stocked (multi-tasked). Took guests orders outside on iPad, sauce boss (hand out sauces), prepped drinks, expedited food.

-Kitchen: made sandwiches to order, made fries, made salads/fruit bowls/wraps (LEAN), made nuggets, strips and soups.

-Trainer: trained new employees for a week in every position and checked them off accordingly on Trello.

-Team Lead Training: trained with a leader to run shifts, do transitions, direct people to do different tasks and delegate, trained on the financial parts (counting the safe, counting down drawers, depositing money, etc.)

-Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.

-ICQA Trained: verified inventory in Simple Bin, Simple Record and Cycle Count (Expert permissions); Indirect role: Amnesty Sweeps.
-AFM (Amnesty Floor Monitor): specialized in resolving associate andons and andons on kiva robotics floor such as obstructions, faulted drives etc.
-Trained new Amnesty Floor Monitors to navigate the AR floor safely and efficiently assisted operations with floor health.
-Ship Dock Process Guide during peak: Scanned and sorted packages in overflow, checked CPT's and directed other associates in handling tasks to ensure CPT's were met, water spidered different functions in the department.
-Ship Dock: Build walls/load trailer; Palletize: Scan packages, responsible for CPT's; Water Spider; Jam Cleared; As well as Slam, Overflow and Bat Slide.

-Food Team Member: Worked in the Target Cafe with Pizza Hut. Served and prepped food, maintained area cleanliness, cashiered, made and served popcorn etc.
-Cashier: Assisted guests, met sales goals for Red Card applications, guest service.
-Trained in the backroom to build bikes
-Stocked Inventory

-Front of House: Greeted guests upon arrival, served food, maintained proper FIFO method for food, stocked, expedited, cashiered, maintained dining room cleanliness (busses), table touch-ins, maintained restrooms, etc.
-Back of House: Made chips and bagged, prepped food (cut/diced produce, made salsas, etc), stocked food for next shift, dishes.
-Kitchen: made brown/white rice, made beans, cooked the variety of meats to standard, cut meat to standard size and served.