Valerie Jennings
Oceanside,CA
Summary
Highly motivated and dependable with over 8 years of experience supporting staff members and customers with top-notch customer service, problem solving, and building lasting relationships. Strong Communication skills across all levels. Works well independently or in a team setting. Excellent organizational skills which allows me to be great at multitasking and delegating responsibilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Vaughan Comfort Services
Magnolia, NJ
03.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided critical support during peak hours by efficiently coordinating resources to meet demand.
- Contributed to revenue growth by upselling products and services whenever appropriate opportunities arose.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Administrative Assistant
Freedom Specialty Services
Westville, NJ
08.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Handled onboarding background checks and drug screenings.
Administrative Specialist
United States Marine Corps
Camp Lejeune, NC
03.2016 - 07.2019
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2015
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Professional telephone demeanor
- Quickbooks
- Microsoft Excel
- Microsoft Outlook
- Payment Processing
- Invoice Processing
- Vendor invoice processing
Timeline
Customer Service Representative
Vaughan Comfort Services
03.2021 - 01.2024
Administrative Assistant
Freedom Specialty Services
08.2020 - 03.2021
Administrative Specialist
United States Marine Corps
03.2016 - 07.2019
High School Diploma -
Bellflower High School