Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Valerie Jennings

Oceanside,CA

Summary

Highly motivated and dependable with over 8 years of experience supporting staff members and customers with top-notch customer service, problem solving, and building lasting relationships. Strong Communication skills across all levels. Works well independently or in a team setting. Excellent organizational skills which allows me to be great at multitasking and delegating responsibilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Vaughan Comfort Services
03.2021 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided critical support during peak hours by efficiently coordinating resources to meet demand.
  • Contributed to revenue growth by upselling products and services whenever appropriate opportunities arose.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Administrative Assistant

Freedom Specialty Services
08.2020 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Handled onboarding background checks and drug screenings.

Administrative Specialist

United States Marine Corps
03.2016 - 07.2019
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.

Education

High School Diploma -

Bellflower High School
Bellflower, CA
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Professional telephone demeanor
  • Quickbooks
  • Microsoft Excel
  • Microsoft Outlook
  • Payment Processing
  • Invoice Processing
  • Vendor invoice processing

references

Eric Viebrock Employer: United States Marine Corps Title: GS-09 Orders Section AOIC Phone: (910) 381-1495 Email: eric.viebrock@usmc.mil 


Merari Rivas Employer: United States Marine Corps Title: CW02 Administration OIC Phone: (612) 251-4632 Email: merair.rivas@usmc.mil 


Elizabeth Garcia Employer: United States Marine Corps Title: E-7 Administration Chief Phone: (714) 293-0473 Email: elizabeth.pineda@usmc.mil


Jeff Hartley Employer: Vaughan Comfort Services Title: Office Manager Phone: (856) 627-0303 ext. 10 Email: jhartley@vaughancomfort.com


Jessica Vaughan Employer: Vaughan Comfort Services Title: President Phone: (856) 627-0303 Email: jes@vaughancomfort.com

Timeline

Customer Service Representative

Vaughan Comfort Services
03.2021 - 01.2024

Administrative Assistant

Freedom Specialty Services
08.2020 - 03.2021

Administrative Specialist

United States Marine Corps
03.2016 - 07.2019

High School Diploma -

Bellflower High School

Similar Profiles

CREATE PROFILE
Valerie Jennings