Valerie Johnson

• Assisting the Operations Manager with daily tasks such as: proofing, maintaining a schedule of operation, and Cooperating with other departments such as the Sales team by supplying and searching for leads.
• Becoming an expert in overcoming rejection, and pricing objections for upselling and cross-selling activities.
• Capable of maintaining composure and objectivity in front of clients while under pressure.
• Accounts Reconciliation, Accounts Receivable, Payment Management, Collections Management.

Expertise and Achievements

• Maintaining a quota of 170+ leads per week.
• Proficient in using LinkedIn, Apollo, Zoom Info, and cold calling as lead-generating tools.
• Achieved 4.8-5.0 client satisfaction and engagement score for a consecutive 2 years.
• I am committed to ending each year with at least fifty percent (65%) of contract renewals.

• Responsible for engaging, designing, and overseeing strategy high profile Trade Shows, Conferences, and Meetings in various industries and city-wide events.
• Inventory manipulation, Event Marketing, and Publishing Digital Housing sites.
• Manage events budget and produce monthly forecasts helping the team manage expenses effectively.
• Produce data-driven financial reporting to clients and stakeholders.
• Assisting with brand awareness, and value gained from strategic partnerships with diverse industries.
• Scheduling and executing meetings and events with industry organizations.
• Knowledge of invoice reconciliations, and proven metrics in tracking hotel pick-up reports.
• Conducting site visits and touring properties with future clients before branding and negotiating housing contracts with vendors' and attendees' needs in mind.
• Developing leadership ability and support in the field during contracted events ensuring industry trends, hotel policies, and site regulations are followed while building collaborative relationships.

Expertise and Achievements

• Collaborating and engaging with the accounting department when approving or declining credits, follow-up while resolving claims, and reconciling invoices while capturing cost savings.
• Inspire, support, communicate, and apply teamwork skills with passion and empathy.
• Accountable while conducting post-event/show audits to prevent misstatement.
• Supports third-party invoice/expense tracking and final reconciliation.
• Develops and tracks project schedules, presentations, and meeting agendas as needed.
• Achieved 4.8-5.0 client satisfaction and engagement score.
• I am committed to ending the year with at least fifty percent (50%) of contract renewals.

• Progressed from Fraud Analyst (2014-2016) to lead a team of (10 officers) in upholding strict security and safety procedures to protect the business from careless mismanagement.
• Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
• Calculated response to detected theft attempts on the basis of age and behavior of the suspected perpetrator, erring on the side of caution to insulate the company from liability.
• Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
• Intervening when necessary and generating comprehensive reports documenting evidence of attempted crimes around the park.
• Facilitating 1:1 and group training sessions for staff and new hires.
• Conducted company background checks.
• Utilized Accertify/American Express program to find online fraudulent ticket sales and refund customers.
• Chargeback Management, Payment Optimization, Account Protection, Fraud & Abuse Protection.
• Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
• Trained employees on proper handling procedures during investigations into suspected fraudulent activities.
• Coordinated with law enforcement agencies regarding possible criminal activity in stores.

• Responsible for promoting and engaging with the Account Executives (AEs) in managing high profile Trade Shows, Conference and Meetings in various industries and city-wide events.
• Inventory manipulation.
• Collaborated cross-functionally with headquarters and regional teams to create educational online content and other educational initiatives for exhibitors.
• Capturing attendees by increasing room blocks to ensure the overall success of each event.
• Maintaining consistent messaging with attendees and exhibitors by becoming an extension to the event and marketing department.
• Utilized CRM software programs to manage client accounts and track progress toward meeting goals.
• Developed and maintained relationships with clients to ensure continued business success.
• Working side to side with the Account Executive while conducting site visits and touring properties with future clients before branding and negotiating housing contracts with vendors' and attendees' needs in mind.

Expertise and Achievements

• Collaborating and engaging with the accounting department when approving or declining credits, follow-up while resolving claims, and reconciling invoices while capturing cost savings.
• Accountable while conducting post-event/show audits to prevent misstatement.
• Supports the account managers with invoice/expense tracking and final reconciliation.
• Achieved 4.9-5.0 client satisfaction and engagement score for consecutive 5 years.