Valerie Johnson
Birmingham,AL
Summary
Highly motivated and experienced Program Manager with 15+ years of project management, budget management, planning, leadership, employee engagement and wellbeing, town hall planning, event calendar management, event planning, and community engagement experience. Possesses the ability to respond quickly while maintaining an employee-first outlook and remaining cognizant of long-term objectives. Experienced in creating and managing highly visible programs, strengthening employee well-being, and sustaining Workday's culture within any organization. Proven track record of planning and organizing successful events, cultivating connections among employees, and celebrating employees' contributions. Committed to reinforcing and strengthening company culture of innovation, focus on productivity, and customer-centric approach.
Overview
34
34
years of professional experience
Work History
PROGRAM MANAGER
Johnson Controls
12.2018 - 08.2023
- Developed and utilized robust management plans and transparency to steer programs through critical paths to timely completion while minimizing potential risks
- Cultivated high morale and productivity among project teams by fostering a work environment based on positivity and shared success
- Utilized relevant risk management and project management methodologies to ensure the successful execution of programs
- Employed SharePoint and project server management tools to administer the management of schedules, tasks, risks, and resources
- Provided training tips for project managers involved with various projects on Agile methodologies and risk mitigation strategies
- Supervised cross-functional teams in the development and execution of a portfolio of building management solution programs, outlining and approving optimal delivery scope and overall strategies as well as overseeing procurement, product management, engineering, and other key steps
- Actively managed multiple accounts with more than 200 projects per customer nationally and internationally
- Vetted and approved all financial metric reporting required by government regulations on a daily, weekly, monthly, and annual basis.
SOFTWARE QUALITY MANAGER
DST Health Solutions
06.2014 - 11.2018
- Established consensus and objectives for software project deliverables by liaising with team members, stakeholders, and external providers during the planning process
- Ensured timely completion of projects within Quality Assurance standards and allocated budgets by establishing and executing quality guidelines, methodologies, processes, and process improvements
- Devised recommendations to improve areas that fell short of company policies, management expectations, and standards compliance by investigating issues and root causes
- Developed innovative testing strategies and streamlined processes with development activities to reduce testing redundancy and risks, leading to a 45 percent efficiency gain across multiple projects
- Established periodic requirement reviews with stakeholders to clear the definition of and maintain quality assurance requirements, guaranteeing flawless outcomes
- Enhanced and standardized software defect life cycle management processing reduces downtime from bug detection to resolution by an average of about three weeks per project.
APPLICATIONS MANAGER
Medical Practice Solutions
11.2010 - 05.2014
- Orchestrated the implementation of new features and security enhancements, with a focus on code openness to align with customer preferences and streamline interface improvements in quarterly software updates
- Spearheaded the development and execution of modifications to practice management policies and procedures, yielding a remarkable 15% enhancement in daily operational efficiency within the initial 60 days
- Diligently ensured compliance with federal, state, and third-party requirements for procedural and diagnostic documentation and coding through meticulous pre-release reviews, resulting in optimized revenue returns
- Conducted extensive research to identify potential areas for process improvement, achieving a noteworthy 25% reduction in manual data entry and a concurrent 10% boost in overall productivity
- Established and maintained comprehensive software documentation, providing all users with up-to-date release notes, user guides, and related materials to facilitate seamless navigation and utilization of the software.
PRACTICE MANAGER
ST. Dominic Hospital
01.2007 - 10.2010
MEDICAL LEGAL ASSISTANT
Butler Snow Law Firm
02.2003 - 12.2006
COMPLIANCE MANAGER
University of MS Medical Center
08.1989 - 02.2003
Education
Master of Business Administration - Business Management
01.2019
Bachelor of Science - Information Systems
01.1989
Skills
- Program & Project Management
- Client Relations
- Team Leadership
- Communications
- Agile Methodology
- Process Improvement
- Quality Assurance
- Software Implementation
- Data Analysis
- Risk Management
- Cross-functional Collaboration
- Stakeholder management
- Budget Management & Resource Allocation
- Change Management
- Strategic Planning
- Windows
- Microsoft Office Suite
- Microsoft Project
- Visio
- Access
- Wireless LAN
- Visual Basic
- QuickBooks
- AutoCAD
- ANSYS
- HTML
- JavaScript
- Salesforce
- Smartsheet
- MasterMind
- CARMS
Affiliations
- Project Management Institute (PMI)
- Certified Professional Coder (CPC)
Timeline
PROGRAM MANAGER - Johnson Controls
12.2018 - 08.2023
SOFTWARE QUALITY MANAGER - DST Health Solutions
06.2014 - 11.2018
APPLICATIONS MANAGER - Medical Practice Solutions
11.2010 - 05.2014
PRACTICE MANAGER - ST. Dominic Hospital
01.2007 - 10.2010
MEDICAL LEGAL ASSISTANT - Butler Snow Law Firm
02.2003 - 12.2006
COMPLIANCE MANAGER - University of MS Medical Center
08.1989 - 02.2003
Alabama Agriculture & Mechanical University - Master of Business Administration, Business Management
Jackson State University - Bachelor of Science, Information Systems
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